The Opportunity
Do you love making guests feel welcome from the very first hello? At the Perle Oban Hotel, our Reception team sets the tone for the entire guest experience. We are looking for friendly, professional, and guest-focused Receptionists to join our team.
As the first point of contact, you'll be responsible for delivering warm Scottish hospitality, handling guest enquiries, and ensuring smooth day-to-day operations at the front desk.
About the Hotel
Located on Oban's seafront, Perle Oban Hotel & Spa is a striking Victorian building overlooking the harbour and islands beyond. This four-star hotel combines period features with contemporary design, offering guests stylish rooms and relaxed luxury. Dining is centred around the Oban Brasserie, serving Scottish classics and seasonal seafood, while the in-house Mara Spa provides a haven of relaxation in the heart of the "Gateway to the Isles."
About Perle Hotels
Perle Hotels is a small luxury hotel group dedicated to modern Scottish hospitality in some of the country's most breath-taking locations. Each of our hotels has been lovingly restored and reimagined, blending contemporary design with authentic Highland character. We believe in creating memorable guest experiences through warm service, a focus on local produce, and a deep connection to our communities.
Key Responsibilities
* Provide a warm and professional welcome to all guests, ensuring a seamless check-in and check-out process.
* Handle guest enquiries in person, by phone, and by email, always with courtesy and efficiency.
* Manage reservations, payments, and billing with accuracy.
* Liaise with housekeeping, food & beverage, and other departments to ensure smooth operations.
* Maintain reception and lobby areas to the highest standards.
* Assist with guest requests, local knowledge, and personalised service.
* Support the Reception Manager in daily duties as required.
What We're Looking For
Previous experience in hospitality or a customer service role preferred but not essential - full training will be provided.
A natural communicator with a warm, welcoming personality.
Strong organisational skills and attention to detail.
Comfortable using computers and hotel booking/reservation systems (training provided).
Calm under pressure and able to solve problems quickly.
A passion for hospitality and creating memorable guest experiences.
Salary & Benefits
* An hourly rate of £12.60 PLUS..
* £1.00 housing allowance for those NOT requiring accommodation.
* Share of tips & service charge
* 28 days annual leave.
* Subsidised staff accommodation available (in certain locations).
* Company pension scheme.
* Complimentary Atlantis swim &gym membership.
* Employee Assistance Programme & cycle to work scheme.
* Staff discounts across Perle Hotels' rooms, dining, and spa.
* Friends & family discounted hotel rates across the group.
* "Refer a Friend" bonus scheme.