We're currently looking for an experienced Senior Controller to join our client who are a well established firm in the UK. You will lead the day-to-day planning and scheduling of engineer routes and workloads across reactive and planned service contracts in the UK & N.I for different campaigns.
You will be office based working a 40 hour week 8am-8pm window, 5 days over 7 on a shift rotation. The role will offer hybrid flexibility, when on the later shift you will be able to work from home. The office is based in Glasgow with parking available nearby and local to public transport. The salary on offer for this permanent opportunity is £29,785 per annum.
Key Responsibilities:
Manage and schedule engineering team's daily workloads to meet SLA/KPI targets using a bespoke system
Communicate effectively with customers, engineers, service desk, suppliers, and subcontractors
Monitor equipment remotely to diagnose faults and support clients
Drive team performance, set targets, and ensure KPIs are consistently met
Provide technical support and liaise with clients
Handle administrative duties including calls and mailbox monitoring
What We're Looking For:
Experience in a similar role, ideally with Facilities Management knowledge
Strong communication skills and ability to build relationships at all levels
Methodical, organised, and able to manage a fast-paced, demanding workload
Flexible with the ability to work occasional extra hours
A strong administrator, who has natural people skills to lead and support othersIf you are currently in a planning, coordinating or administrative role and are open to hearing about new opportunities within a highly reputable company, then please apply now or email me for further detail on (url removed)
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