Overview
Night Auditor position at The Caledonian Edinburgh.
Location: The Caledonian, Edinburgh. Contract: Permanent, Full Time, 40 hours per week. Salary/Benefits: Competitive Salary. Posted: 03/09/2025. Closing date: 05/10/2025.
Role
* As Night Auditor, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out.
* Complete audits, as required, in a timely matter.
* A Night Auditor contributes to the first impressions of our Guests.
* Achieve positive outcomes from Guest queries in a timely and efficient manner.
* Ensure an efficient reception experience for Guests, including check in/out.
* Ensure that both the Night Manager and Night Team are kept fully aware of any relevant feedback from guests and, or, other departments.
* Ensure that the night porter checklist is complete.
* Always demonstrate a high level of customer service.
* Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
* Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
* Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
* Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
* Act in accordance with policies and procedures when working with front of house equipment and property management systems.
* Follow company brand standards.
Requirements / Qualifications
* Passionate and willingness to learn.
* Positive attitude and someone who makes our guests smile.
* Genuinely friendly and caring.
* Enjoys working as part of a team.
* Previous experience in a customer-focused industry.
* Competent level of IT proficiency.
* Ambitious and hard working.
* Good communication and excellent grooming standards.
* Ability to work morning, afternoon/evening, and weekends.
* Deliver exceptional customer experiences all the time.
Team and Employment Details
* Seniorirty level: Entry level.
* Employment type: Full-time.
* Job function: Management and Manufacturing.
* Industry: Hospitality.
Benefits & Perks
* Competitive Hourly Rate of £13.08.
* Free and healthy meals when on duty.
* 50% off our Food & Beverage Venues – The Court & Caley Bar.
* Discounted use of Leisure Facilities.
* Stays in our hotels at discounted prices.
* Go Hilton Recognition Platform.
* Opportunities for personal development within the Hotel Group Brand Portfolio.
* Fully funded apprenticeships – T&Cs apply.
* 28 days of annual leave, increasing with long service.
* Flexibility to purchase additional holiday days.
* Pension enrolment.
About The Caledonian Edinburgh
The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh’s Old Town, a UNESCO World Heritage Site. As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members.
Note
Referrals increase your chances of interviewing. Get notified about new Night Auditor jobs in Edinburgh, Scotland, United Kingdom.
#J-18808-Ljbffr