Job Description
2months Contract
Summary:
As a Customer Agent, you will serve as the initial point of contact for residents, addressing a diverse array of inquiries via phone and online. Your role will involve managing requests for council services, scheduling appointments, offering advice on various applications, and assisting individuals with online form submissions. We seek enthusiastic, energetic, and self-motivated individuals who can adapt to different situations while consistently delivering high-quality customer care. This dynamic position ensures no two days are alike, and we welcome polite and helpful individuals to join our team. Our flexible working approach includes both home-based and office-based responsibilities as needed. While previous experience is not required, we provide comprehensive training. The contact centre operates Monday through Friday, from 08:30 to 18:00, with a 37-hour work week.
Responsibilities:
* Serve as the first point of contact for residents via phone and online.
* Handle a wide range of inquiries and requests for council services.
* Schedule appointments and provide advice on various applications.
* Assist residents in completing online forms.
* Maintain high-quality customer care in all interactions.
* Adapt to different situations and work environments as needed.
* Participate in both home-based and office-based work as required.
Requirements
* Enthusiastic, energetic, and self-motivated attitude.
* Ability to adapt well to changing situations.
* Strong communication and customer service skills.
* Polite and helpful demeanour.
* Willingness to work flexibly, including home and office locations.
* Availability to work Monday to Friday, 08:30 to 18:00, on a 37-hour contract per week.
Requirements
Enthusiastic, energetic, and self-motivated attitude. Ability to adapt well to changing situations. Strong communication and customer service skills. Polite and helpful demeanour. Willingness to work flexibly, including home and office locations. Availability to work Monday to Friday, 08:30 to 18:00, on a 37-hour contract per week.