Salary: £60,000 - 65,000 per year Requirements: We are looking for a multi-disciplined Business Analyst who can identify and clearly convey customer requirements through IT systems skills, communication, and understanding. We need someone proficient in Systems Analysis techniques who can contribute to proposals and perform System and High-Level Design Analysis. We are looking for strong experience in Requirements and Analysis within large-scale and/or multi-project environments. We require experience in Data Capture and Data Analysis. We need someone who can use Data Modelling techniques. We expect strong knowledge of the Windows suite and MS Office applications. We need a detailed understanding of the Systems Development Life Cycle, particularly the requirements and analysis phases. We are looking for strong communication skills with the ability to build and maintain client relationships. We need someone who can work flexibly, take initiative, and remain resilient when managing conflict. We require strong decision-making, judgment, influencing, and presentation skills, with the ability to engage development teams and clients effectively. Responsibilities: We will rely on you to analyse customer requirements and translate them into clear system needs. You will support System and High-Level Design Analysis activities. You will work across digital platforms that run, change, and evolve customer-facing services and user journeys. You will communicate effectively with stakeholders who have different levels of IT knowledge. You will apply systems analysis techniques to help shape solutions and proposals. You will use data modelling, data capture, and data analysis to support business and technical outcomes. You will build and maintain strong client relationships. You will work independently, adapt to changing priorities, and manage conflict appropriately. You will present ideas and analysis to development areas and client groups. You will contribute to the requirements and analysis phases of the systems life cycle. Technologies: Support Windows More: We are a digital team focused on helping our client engage with citizens and improve access to public services through technology. Our mission is to use technology to meet real human needs, remove barriers, and create meaningful, life-enhancing experiences, with people at the centre of everything we do. We work within Digital Platforms Run and Change, supporting and evolving a diverse range of platforms that host customer-facing services and digital journeys. The role is based in Telford with two days per week on site, and the salary is £60,000 to £65,000. Our benefits include a contributory pension scheme, Employee Assistance Program, medical and dental cover, 22 days holiday plus bank holidays, maternity pay/shared parental leave and paternity leave, and sick pay. Suitable candidates should submit their CV in the first instance. last updated 22 week of 2026