Customer Support
15–18 Month Fixed-Term Contract
We're recruiting on behalf of a well-established market-leading business looking to add a Customer Support & Scheduling Coordinators to their busy frontline team.
This is a varied role combining customer service and engineer scheduling, perfect for someone who enjoys working in a fast-paced environment where no two days are the same. You'll be a key point of contact for customers while ensuring field engineers are scheduled efficiently to deliver an excellent service.
What's On Offer
* £26,000 – £27,000 salary
* Company pension
* On-site parking
* Referral programme
* Supportive team environment
What You'll Be Doing
* Handling customer enquiries via phone and email.
* Providing first-line support and resolving customer issues where possible.
* Building strong customer relationships and delivering outstanding service.
* Coordinating engineer diaries, appointments, and workloads.
* Prioritising urgent callouts and planned maintenance visits.
* Liaising with engineers, customers, suppliers, and internal teams.
* Keeping accurate records and providing regular updates on job progress.
What We're Looking For
* Previous experience in Customer Service, Scheduling, Coordination, Planning, or Technical Support.
* Excellent communication and organisational skills.
* Strong attention to detail and the ability to manage multiple priorities.
* A proactive, solutions-focused approach.
* Confidence working in a busy environment and communicating with both customers and field-based teams.
This is an excellent opportunity to join a successful business and develop your skills across two key operational functions