Overview
Recruitment Manager - Senior Recruiter - Talent Acquisition Expert position with Rotex, a leading provider of industrial separation equipment and a subsidiary of Hillenbrand, Inc. Rotex is seeking a Field Service Engineer to join the team in Runcorn, Cheshire.
Main Mission
To provide expert commissioning, technical support, troubleshooting, upgrade work and maintenance services for our machinery at customer sites, ensuring optimal performance and customer satisfaction. Travel within the UK and overseas will be required.
Key Responsibilities
* Troubleshoot machine downtime and perform overall machine assessments, and provide recommendations for repair or improved productivity.
* Perform new machine start-up inspections and operations training.
* Oversee onsite parts removal, installation and assembly.
* Recommend parts and service solutions to improve machine uptime, maintenance and operation.
* Provide written post-visit reports with a visit overview, observations, recommendations, and accompanying quote for recommended parts.
* Based on field observations and customer feedback, provide Rotex Engineering with equipment design and feature recommendations.
* Maintain a reasonable on-call status to answer customer questions via phone and email.
* Assist in developing department documents, standards, and processes as necessary.
Ideal Candidate Profile
* Associate’s Degree in Engineering or related field; or 1-2 years related mechanical engineering / maintenance / field service experience; or equivalent combination of education and experience.
* Willingness to travel (at short notice) and work on customer sites both in the UK and overseas about 75% of the time. Valid Driving License.
* Experience in industrial machinery or manufacturing environments.
* Strong technical knowledge of mechanical systems; electrical knowledge is appreciated. Basic knowledge of Solidworks (3D) and AutoCAD (2D) or similar platforms preferred.
* Excellent problem-solving skills and ability to work independently.
* Customer-oriented mindset with a proactive approach to service.
* Good communication skills in English; additional languages are a plus.
* Ability to prioritize tasks and work under pressure.
* Good PC skills (Word, Excel).
Additional Details
Ready to make a difference? Apply now and become a vital part of our team, helping our customers succeed with reliable and efficient machinery.
About Rotex / Hillenbrand
Rotex pioneered the dry separation industry and grew to become a global manufacturer of industrial separation equipment, becoming a subsidiary of Hillenbrand, Inc. in 2011. Rotex now sets the standards for maximizing yield and minimizing waste for a host of Fortune 500 companies in processing facilities around the world. Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered processing equipment and solutions in over 100 countries. EEO: Hillenbrand is an Equal Employment Opportunity Employer. For accommodations, contact recruitingaccommodations@hillenbrand.com with the job title and requisition number.
Job Details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Engineering and Customer Service
* Industries: Machinery Manufacturing
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