Retail Customer Advisor (Stafford) - 30 hours
Location: Stafford
Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis.
Salary: £13.72 per hour + an on‑target bonus of 15%, paid out monthly based on store performance.
Key Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
* Service Excellence: Create exceptional experiences through tailoring and promoting innovative products and services.
* Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a prompt resolution.
Core Competencies
* Customer Focused: Passionate about delivering exceptional service and understanding customer needs.
* Team Collaboration: Works well within a team, contributing to a positive and high‑performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Qualifications & Experience
No prior product knowledge required. Full training will be provided. Essential qualities include ambition, a drive to learn, and the ability to demonstrate how technology transforms everyday moments.
Benefits
* Competitive pay and bonuses.
* Up to 31 days off plus 2 bank holidays.
* Personalised benefits: discounts, vouchers, pension plan.
* Learning and development tools.
Equal Opportunity
We believe everyone should have the opportunity to interview for a role that matches their skills. We are committed to providing reasonable adjustments to support candidates with accessibility needs during the recruitment process. If you require any adjustments, please contact our recruiter or email jobs@three.co.uk.
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