Job Summary
This is an opportunity to make a real difference to the success of our company by delivering high quality troubleshooting, support, and monitoring of business‑critical applications.
Responsibilities
* Provide 2nd and 3rd line support for applications within the UK energy sector.
* Take ownership of assigned tickets, ensuring technical accuracy and timely resolution of issues and service requests.
* Assess and triage incoming tickets and distribute them to the appropriate team members.
* Collaborate with business users, project managers, third parties, and other stakeholders as required to troubleshoot and resolve application‑related issues.
* Proactively manage incident, problem, and change requests.
* Perform root cause analysis and recommend permanent fixes to recurring issues, implementing them personally where possible.
* Monitor, maintain, and optimise application performance and availability, minimising system downtime.
* Ensure compliance with UK energy sector regulations and standards in all activities.
* Stay up‑to‑date with emerging technologies and sector trends to propose innovative solutions and continuous improvement initiatives.
Qualifications
* Experience in application support or a related role.
* Previous experience supporting enterprise applications (e.g., CRM, billing systems).
Benefits & Culture
* Flexible working: work from anywhere in the world for up to 30 days a year.
* Diversity and inclusion: we celebrate a culture where people of all backgrounds are welcomed and valued.
* Global impact: you’ll work with a dynamic, globally‑minded team spread across the UK, US, and Australia.
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