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Job Description
Counter Assistant – WHSmith – [Insert Location]
Contract Type: [Permanent/Temporary]
Role Overview
As a Counter Assistant in one of our Post Office Stores, you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues to be proud they’re sharing their journeys with us.
Responsibilities
* Delivering exceptional customer service to all customers.
* Managing queues and ensuring quick and simple access to services.
* Meeting high standards of governance and attention to detail.
* Supporting colleagues as part of a team.
Desired Skills and Qualities
* A passion for delivering excellent customer experiences.
* Confidence in team communication.
* Motivation to achieve high standards and results.
* Adaptability to meet company goals and requirements.
Benefits
We reward your hard work with a competitive salary, pension scheme, paid annual leave, employee discounts, and exclusive deals from retail partners, helping you save and create memories. Our Employee Assistance Programme offers support for your physical, mental, and financial wellbeing.
About WHSmith
With over 230 years of history, WHSmith is a staple of the High Street, providing cards, gifts, books, and postal services. We are committed to being an inclusive employer where colleagues feel welcome and valued.
Job Details
Location: Essex, UK (Post Code: CM20 1JD)
Business Format: High Street Store
Shift Pattern: Flexible, not including nights
Position Type: Permanent, Part-Time (20 hours/week)
Salary: Up to £12.25/hour
Additional Information
* Seniority Level: Entry Level
* Employment Type: Part-time
* Job Function: Administrative
* Industry: Retail
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