A leading technology company is seeking an experienced Customer Experience Lead to drive the customer journey for their cloud communications and telecom solutions. This role is primarily remote, with around 2 days a month in central London. Responsibilities include designing customer journeys, analyzing touchpoints, and working with Sales and Operations. The ideal candidate has a proven track record in Telecom/Communications and excellent communication skills. Annual salary is £75,000 plus benefits including a car allowance and comprehensive medical coverage. #J-18808-Ljbffr