MAC Boots Chester Foregate Counter Lead 22.5hrs
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Responsibilities
* Reflect a credible and professional brand image to all internal and external consumers at all times.
* Maximise sales through selling, providing excellent service and retail standards.
* Contribute to efficiencies through adhering to store/brand/company procedures and guidelines.
* Understand daily/weekly targets.
* Ensure personal awareness of all additional sales avenues i.e. eventing, omni and digital channels, etc.
* Keep up to date with competitor activities and missed opportunities.
* Effectively use social media, leveraging opportunities to drive the business, protect and enhance the brand image.
* Deliver the brand strategy, ensuring the delivery of an effective local plan.
* Plan and implement local marketing & events initiatives, aligned to retailer activity.
* Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture.
* Be an ambassador for the brand – lead the way to ensure brand values are represented and brought to life.
* Ensure all refunds and complaints are managed in line with company guidelines and to a mutually satisfactory conclusion, informing/consulting with the area manager where appropriate.
* Use digital tools to ensure knowledge is kept up to date.
* Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
* Develop up to date knowledge of product to ensure we deliver an industry‑leading experience and the product meets the consumer’s needs.
* Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
* Review retail standards on a daily basis ensuring they are maintained to the required standard.
* Ensure deliveries, stock movements and associated administration are completed within agreed company timeframes.
* Ensure that all auditable processes and administration are actioned to company guidelines and take corrective action in highlighted areas of risk.
* Ensure all information requests are fulfilled accurately, within deadlines set.
* Minimise stock loss by ensuring all company security policies and procedures are implemented correctly and followed.
* Create and maintain a safe working environment for consumers ensuring that company and retailer policies and procedures are adhered to.
* Ensure all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of ‘Acceptable’ during audits.
* Manage daily replenishment, taking appropriate action where necessary.
* Maximise sales performance by utilising all commercial reports before making commercial decisions.
* Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales.
* Identify stock package issues, and take corrective action, informing the area manager when out of direct control.
* Effectively manage all promotions and discounts ensuring they are actioned in line with company guidelines.
* Identify trends and make suggestions to enhance product performance.
Qualifications
* Experience in a fast‑paced retail and/or consumer facing environment.
* Ability to drive self‑development.
* Commercial understanding and awareness of industry.
* Effective communication, organisational and prioritisation skills.
Seniorities and Details
* Seniority level: Not Applicable.
* Employment type: Full‑time.
* Job function: Design, Art/Creative, and Information Technology.
* Industries: Personal Care Product Manufacturing.
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