Job Description
Total Contracted Hours:40Role SummaryAn exciting new Regional Contract Manager opportunity at DX!All about youYou will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.About usWe are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles.
Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.What will it feel like to be part of our team?At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities!
In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.Role summary:Reporting to the Logistics Director, this role is to lead and manage all aspects of the effective Logistics account operation, ensuring achievement of budgeted and/or targeted service, cost and quality performance, and supporting budgeted revenue achievement. They are responsible and accountable for the effective management of all employed colleagues, third party subcontractors and owner drivers. Manage the premises, equipment and consumables, ensuring the most cost effective and high quality performance is delivered.
The role is to drive and lead the change process to deliver a fully integrated Logistics account operation in line with DX and its Customers' plans and projects.Key responsibilitiesExperience of managing budgets, cost controls, revenue and profit and lossSeek improvements without having to be promptedIdentify problems and design deployable solutionsProven record of successful Customer interface and supplier management.Manage commercial relationships with customers and suppliers through the maintenance of service/product processes to deliver excellent customer service, promoting organic growth and reducing fail ratesRepresent DX in a professional manner at all timesFollow all aspects of DX Manual Handling, Safe Working and Health and Safety policiesLead, manage, develop and motivate the managers and employees manning the physical operationsMaximise the service, cost and quality performance of the Logistics accountsEnsure targets and KPI's are achieved, and where possible, are exceeded, through effective control, monitoring and reviewIntroduce and execute productivity improvement, promoting increased efficiencies and service and quality performance in the operationCommunicate, implement and maintain company policy and procedures throughout the Logistics accounts & their operating centresEstablish and deploy robust control mechanisms to facilitate all Logistics accounts & operating centre spend is in line with company procedure and agreed budgetsMeasuresThese are a moving output over which we need flexible control and as such should be reviewed and set quarterly in line with the performance appraisal.Typically these will cover the performance achievement against the following areas:Cost budgetProcess/productivity KPI'sService/quality KPI'sEmployee turnover/absence/satisfactionSubcontracted resource performanceRevenue/volume targets & budgetsInternal & legal complianceEssential criteria for this roleEvident line management experience in an production/logistics/mail/ parcels services environment to at least the same level of responsibilitySound knowledge of performance managementProven record of successful customer interface and supplier managementExperience of managing a diverse workforce with particular emphasis on managing third party contractorsAbility to use Microsoft XP (Excel, Word, Email, Access, PowerPoint) or similar data base to a high levelPerson SpecificationDisplays strong leadership qualitiesTeam Player, empathic communicator, well presented, results oriented with a positive outlook and a clear focus on quality and performanceAlways maintains a calm and rational presence, even when in high pressure situationsAppears comfortable and confident when dealing with other managers (both peers and superiors) and with subordinates.Can be seen to lead by exampleHas the ability to challenge the 'norm' and be creative in their approachHave the ability and the track record to seek improvements without having to be promptedAbility to identify problems and design deployable solutionsAble to understand basic business finance.CPC preferableAdditional information on this roleIf you have previous experience of managing teams in fast-paced distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.Benefits:Competitive Rates of PayCompany Funded Health Cash PlanHolidays: 25 days increasing with length of service + bank holidaysLong Service Recognition schemeEnhanced Maternity & PaternityEnhanced Company Pension SchemeLife AssurancePrivate Medical CoverEmployee Assistance programme including 24/7 Virtual GPDX Discounts PortalExcellent opportunities for career progression and more!!We look forward to hearing from you!TPBN1_UKTJ