WH Scott Plymouth is currently seeking a motivated and organised Resource Planer to join us. This is a full-time, office-based position working 39 hours per week,
Key Responsibilities
Planning & Scheduling
* Coordinate and schedule engineering works in line with customer requirements and operational capacity
* Maintain and update staff planners to ensure optimal resource allocation
* Monitor workloads and adjust schedules to meet changing priorities
Customer Communication
* Liaise with customers to arrange appointments and confirm work schedules
* Provide updates and handle queries in a professional and timely manner
* Ensure a high level of customer service at all times
Staff Coordination
* Work closely with engineering and industrial staff to ensure clear communication of schedules and job requirements
* Support staff with planning queries and adjustments
* Assist in resolving scheduling conflicts and operational issues
Administrative & Financial Support
* Provide general financial assistance, including basic reporting, data entry, and tracking of job-related costs
* Assist with documentation, record keeping, and reporting requirements
* Support the management team with day-to-day administrative tasks
Reporting & Management Support
* Report regularly to the Service Management team on scheduling, performance, and resource utilisation
* Assist management with operational planning and continuous improvement initiatives
* Provide data and insights to support decision-making
Key Skills & Experience
* Strong organisational and time management skills
* Excellent communication and interpersonal abilities
* Ability to multitask and work effectively under pressure
* High attention to detail and problem-solving skills
* Experience in a planning, scheduling, or coordination role (preferred)
* Background in an engineering or service-based environment (advantageous)
IT Skills Requirements
* Proficient in Microsoft Office applications, including:
* Excel (data management, basic analysis, spreadsheets)
* Word (documentation and reporting)
* PowerPoint (presentations)
* Experience with SharePoint or similar document management systems
* General confidence in using digital systems, scheduling software, and databases
Personal Attributes
* Proactive and self-motivated
* Team-oriented with a collaborative approach
* Flexible and adaptable to changing business needs
* Professional and customer-focused