Overview
Two Assistant Store Managers are being sought to help launch our brand-new Manchester City F.C. retail location based in the Trafford Centre. You’ll support the Store Manager in running day-to-day operations, lead and motivate the team to deliver standout customer service, drive sales and hit targets, and ensure the store is always stocked and Match-day ready. This role requires retail management or supervisory experience, a passion for football, and energy and leadership skills to make an impact.
This is your chance to be part of an exciting new opening from day one, grow with us, and shape the success of our newest store.
Your Mission
* Assisting in optimizing Customer Lead opportunities through strategic (personnel) planning in conjunction with the Store Manager
* Ensuring set KPI’s, seasonal and yearly budget objectives are met
* Supporting in managing the store embellishment, Click & Collect, Customer complaints and Cash control
* Supporting the financial operations of the store through successful management of controllable costs including but not limited to payroll
* Upholding the Company, Team/League values and standards
* Ensuring Visual merchandising and operational store standards are consistently met
* Creating a rewarding and collaborative work environment in which employees are encouraged to grow
* Recruiting a qualified team of Customer Lead store assistants
* Ensuring all training is conducted on a timely basis, ensuring assigned mentors engage with new hires
* Providing feedback to store assistants in all areas of the business
* Performing ‘Manager on Duty responsibilities’
* Other occurring relevant activities and/or projects
Your Talent
* You have experience as a Senior Sales Assistant or Supervisor in Retail or hospitality, ideally in sportswear, footwear, or football-related products
* A winning mindset – you’re goal-oriented, thrive under pressure, and celebrate every sales victory like a match-day win
* A hands-on leader who energizes the team and leads by example on the shop floor
* Confident and proactive, with a sharp eye for commercial opportunities and a passion for delivering standout customer experiences
* A natural communicator who builds trust and team spirit with both customers and colleagues
* Excellent communication skills (Excellent standard of English speaking)
* Football enthusiast – you speak the language of the game and stay up to date with the latest gear, trends, and fan culture
* Ambitious and positive, with a clear drive to grow into a Store Manager role and help your team reach peak performance
To apply for this role, you must already have the legal right to work in the UK. We will not apply for work or residence permits.
We Offer
* You will initially be employed through our recruitment partner, Priority Recruitment, with the opportunity to transition into a direct contract with stichd
* The role includes weekday and weekend shifts, flexibility on working hours is essential
* This role offers a competitive base salary, reflecting your experience and contribution to the success of our store
* Regular incentives, team socials, and recognition awards to celebrate your contributions
* Tailored training programs designed to support your growth
* Supportive, fun, and high-performing team culture that makes work rewarding
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