Customer Service Advisor Ashford, Kent £26,500 + Incentive Scheme + Benefits Full-Time | Permanent Diamond Search Recruitment are delighted to be exclusively representing our client – a leading, innovative brand offering a beautifully designed and sustainable product range for both business and consumer markets. Based in stunning, modern offices in the heart of Ashford, this is a fantastic opportunity to join a well-established and successful company. We are seeking an experienced and enthusiastic Customer Service Advisor to join their team. This is a key role, ensuring a first-class customer experience while supporting order processing, customer relationships, and the external sales force. The Role: Reporting to the Customer Service Manager, your responsibilities will include: * Handling customer enquiries on stock, deliveries, pricing, and availability * Processing customer orders and managing your own order book * Coordinating with internal departments (sales, planning, logistics) to ensure timely delivery * Keeping customers updated throughout the order journey * Issuing order confirmations, invoices, and documentation * Managing complaints and escalating issues when needed * Supporting the external sales team with customer updates and service * Building and maintaining strong relationships with customers The Ideal Candidate: * Previous experience in a similar customer se...