Role:1st Line IT Engineer
Location: London (on-site with client visits)
Salary: Up to £30,000
Benefits: Bonus scheme, private healthcare, pension, 25 days’ holiday + bank holidays, wellbeing support
Our client, a leading managed services and connectivity organisation, is hiring a 1st Line IT Engineer to support a diverse client base across London. This role offers the opportunity to build strong technical foundations within a fast-paced MSP environment while working closely with customers and internal teams.
What you’ll do
Provide 1st line remote and customer-facing IT support
Take ownership of incoming service desk tickets through to resolution
Troubleshoot issues across desktops, servers, firewalls, and networks
Support Microsoft environments including Office 365 and Exchange
Maintain accurate documentation, time logging, and incident records
You’ll work closely with service desk colleagues, senior engineers, and customers to ensure issues are resolved in line with SLAs and customer expectations.
What we’re looking for
Experience in a service desk, MSP, or ISP environment
Working knowledge of Windows OS, basic server concepts, and networking (TCP/IP)
Exposure to Microsoft 365, Active Directory, and desktop support (Windows/Mac)
Strong communication skills and a customer-focused approach
A proactive mindset with a genuine interest in developing technical skills
The ideal candidate will bring curiosity, reliability, and confidence, and enjoy working in a fast-paced, client-facing environment.
Why join?
Clear opportunity to develop your IT skillset within an MSP
Supportive team culture with a focus on learning and progression
Exposure to a broad range of technologies and client environments
Strong benefits package with wellbeing at its core
Apply now to build your IT career within a growing technical team