Details Reference number 430285 Salary £24,708 Successful candidates will be offered the minimum of the pay scale. All our roles come with an excellent benefits package, including the generous Civil Service Pension Scheme. Further salary increases depend entirely upon the outcome of our annual pay negotiation with central government. If you are a current Civil Servant transferring to us, your salary will be discussed in line with our pay policies. A Civil Service Pension with an employer contribution of 28.97% GBP Job grade Administrative Officer B Contract type Permanent Business area CH - Customer Delivery Directorate Type of role Operational Delivery Working pattern Flexible working, Full-time, Part-time Number of jobs available 2 Contents Location About the job Benefits Things you need to know Apply and further information Location Belfast, Northern Ireland, BT1 4LB About the job Job summary We believe Companies House is a great place to work and wed love you to come and join us! At Companies House our aim is to be the best registry of companies in the world, achieved through brilliant people, working on brilliant systems, delivering brilliant services. Through our new powers were excited to be working across government to fight economic crime. Were going through an exciting change at Companies House as our new powers are being introduced. As part of this were looking for some great Operational Officers. We need committed, confident and adaptable individuals, who can work independently but are also great as part of a team; working together to deliver more for our customers. Are you quick to learn new skills? Do you love working as part of a team of friendly colleagues? Are you looking for a flexible way of working, with a great work-life balance? If so, then this could be your next job and wed love you to come and join us at Companies House as an Operational Officer! Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, a great annual leave and Bank Holidays package as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%. Find out more about what a great place Companies House is to work Please note - Companies House cannot offer Visa sponsorship to candidates through this campaign. Job description Our Operational Officers in our Belfast Office are adaptable and work in a variety of teams, delivering great services to our customers. Do you have an eye for detail? You will be checking and processing documents and recording data. Do you enjoy working in a bustling environment? - Youll be meeting deadlines and targets. Do you enjoy helping people? You'll be providing an excellent service by responding to our customers, which includes telephone enquiries and handling correspondence from them. Do you enjoy working with others? Youll work as part of a team, to deliver great results! Do you want to make a difference to the UK economy? You'll be ensuring our powers are put into action, helping to fight economic crime and ensuring our customers are doing everything they should be. Person specification As an Operational Officer you could be placed in a variety of teams within our Belfast Office and we need you to: Be a great communicator both in writing and when speaking to people, including on the telephone. Be able to provide excellent customer service. Be adaptable and flexible sometimes ways of doing things change and we need people who can change too. Be well organised and efficient - enjoying working in a fast-paced environment where you meet and exceed agreed targets. Be accurate where youre focused and have an eye for detail. Be confident to make decisions where you can explain why youve made them. Have good IT skills you dont need to be an expert, just somebody who feels confident using a computer. Confident with an inquisitive mindset- we want people who will look at our information and arent afraid to ask questions when things dont seem quite right. Youll also: Receive all the training you need from our friendly colleagues and managers, no previous experience is needed as well give you all the training and support you need. Please note: If you're interested in part-time hours, we can support this with a minimum of 30 hours per week, which can be flexibly spread across 4 or 5 working days. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Delivering at Pace Working Together Benefits Alongside your salary of £24,708, Companies House contributes £7,157 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House were committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices. Head to Our benefits - Working for us - Recruitment ( to find out more about the fantastic benefits package we have at Companies House. We celebrate diversity... As an equal opportunity employer, we celebrate diversity, being committed to ensuring were representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. If you require any reasonable adjustments at application stage, or if you'd like to discuss any person-centred adjustments, please contact us by emailing. Read our 'Applying under the Disability Confidence Scheme (DCS)' guide to find out how to successfully complete an application under the Disability Confidence Scheme (DCS). Where will you be working? You will be aligned to our Belfast Office, where we are currently using a hybrid approach to the way we work. Our approach to hybrid working provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. Currently for this role we anticipate you would be in our Belfast Office for a minimum of 1-2 days each week. This could potentially increase during training periods and is dependent on business need. All successful candidates should expect to attend our Belfast office for up to 5 days per week during their initial 2 weeks. Things you need to know Selection process details This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience. In your application form wed like you to: Tell us about your employment history, including key responsibilities and achievements. Wed like you to write a personal statement of 750 words where you tell us about why youd be great for this role and include evidence of all elements of the person specification. We will be sifting looking through your application for evidence of all of the elements of the person specification as this is what we'll be assessing at sift stage. Companies House uses a blended interview technique, allowing us to find out more about you. We use the Success Profile framework and at interview we will use Success Profiles assessing the Behaviours listed in the advert and Strengths. Were committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as your name and age) from your personal statement. What will the process look like? Well carry out a sift of applications. We may raise the score required at sift stage to progress to interview if we receive a high number of applications. At sift we may choose to take through the highest performing candidates to the next stage. If, after the final stage is completed and roles are unfilled, we will proceed to invite lower scoring candidates to interview. Successful candidates at sift will be invited to an In person Interview at our Belfast Office. We will sift applications week commencing 13th October 2025. It is anticipated that in person interviews will take place during the weeks commencing 3rd of November 2025. Please bear in mind these dates might need to change - we will keep you informed as you move through the recruitment process. Our interviews will include Success Profiles Behaviours that are listed on the advert and Strength based questions. Strengths are the things that we do regularly, do well and that motivate us. We have selected the Strengths that are relevant for this role from the Civil Service Strengths Dictionary. The lead criteria to distinguish between tied candidates will be: Managing a Quality Service This recruitment campaign will keep a reserve list for 12 months. If you meet the requirements for this role but aren't offered after passing the interview, you'll be placed on the reserve list. Subject to business need, if a suitable position opens up during this time, we will reach out to individuals in merit order. Our recruitment process is underpinned by the principle of recruitment based on fair and open competition with decisions made on the basis of merit, as outlined in the Civil Service Commissioners Recruitment Principles. Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. Sponsorship Companies House cannot offer Visa sponsorship to candidates through this campaign. Companies House holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify. Should you apply for this role and require sponsorship, your application may be rejected, and any provisional offers of employment withdrawn. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy. Apply and further information This vacancy is part of the Great Place to Work for Veterans initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Luke Andrews Email : Recruitment team Email : Further information Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commissions Recruitment Principles. In accordance with the Civil Service Commissioners Recruitment Principles, our recruitment and selection processes are underpinned by the requirement of appointment on the basis of merit by fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commission. Civil Service Commission, Room G/8, 1 Horse Guards Road SW1A 2HQ