Job Summary The service Operations coordinator position is the voice for the service department. This role is critical to the success of the department as it develops and builds relationships with customers. The trust gained in this position is invaluable to the department’s progress and smooth running. The coordinator role requires effective communication skills not only with customers but with colleagues across multiple departments. Essential Duties & Responsibilities · Responsible for all service requests from when requested through to billing phase. · Creates and dispatches service calls to technicians. · Administers check in/out policy with technicians, advise supervisors when technicians are late/missing. · Assist in problem solving for accounting issues for payments into and out of the department. · Procures parts/materials for service tickets. · Arrange for suitable deliveries of materials to site / locations. · Checks service email inbox regularly throughout the day and ensure response/acknowledgement of service calls. · Service requests and communication needs to be handled in a timely manner. · Review notifications throughout the day to ensure any tickets put in by customers are not missed, focusing on priority call requests. · Maintain reports/spread sheets for customers that require them. · Complete weekly/daily conf...