As an Artwork Customer Service at Workwear Express, you'll play a crucial role in the customer's journey, fielding inquiries through various channels, including email and telephone.
If you are a committed, passionate team player brimming with energy and always prioritising customers, we'd love to hear from you. The working hours are between 08:00am - 16:30pm from Monday to Friday.
Day-to-day tasks:
* Respond to customer inquiries via phone, email and website systems.
* Ensure all contacts are answered within the agreed timeframe.
* Provide assistance to customers with artwork inquiries, utilizing Adobe Creative Suite to modify or adjust logos as required.
* Take ownership of escalated issues related to Artwork, liaising with the customer and Production to ensure quick resolution.
* Maintain comprehensive knowledge of Workwear Express products to provide top-notch assistance for all artwork inquiries.
* Be the voice of Workwear Express, consistently providing an engaging, positive, and exceptional customer experience.
* Follow up with customers as necessary to ensure they have an outstanding experience throughout their journey.
* Inform customers about any changes to artwork applications or order changes.
* Collaborate closely with the Customer Support & Artwork team.
* Ensure customer inquiries are addressed promptly and in accordance with our service level agreements.
What we'll love about you:
* You're an expert in customer-facing roles and understand what it takes to deliver exceptional customer service.
* Experience With Adobe Graphic Design Suite (Illustrator, Photoshop).
* A natural communicator, you possess strong oral and written communication skills and can communicate effectively.
* You're energetic, adaptable, and passionate about presenting solutions.
* A skilled planner, you can stay resilient under tight deadlines and manage multiple tasks comfortably.
* At Workwear Express, things move quickly, so you'll need to be flexible and comfortable with change.
* You're collaborative and prefer working as part of a team rather than in isolation.
* You're proactive, possess a can-do attitude, and are eager to learn and grow.
Job Duties:
* Answer incoming customer inquiries via email and phone.
* Amend any artwork from customer requests
* Engage with customers in a friendly and professional manner while actively listening to their concerns.
* Chase up approvals from customers to aid in a smooth order process
* Provide support and solutions to customers in line with the company's customer service policies.
* Perform other duties as requested.
Work remotely
* No
Job Types: Full-time, Permanent
Salary: TBC
Benefits:
* · Company events
* · Company pension
* · Cycle to work scheme
* · Employee discount
* · Free parking
* · Referral programme
* · Sick pay
Schedule:
* Monday to Friday
Education:
* GCSE or equivalent (preferred)
Experience:
· customer service: 1 year (preferred)
· Adobe Graphic Design Suite (Illustrator, Photoshop).
Ability to Commute:
* Durham, DH1 1TF (required)
Ability to Relocate:
* Durham, DH1 1TF: Relocate before starting work (required)
Job Type: Full-time
Pay: From £12.21 per hour
Benefits:
* Bereavement leave
* Cycle to work scheme
* Employee discount
* On-site parking
* Referral programme
Ability to commute/relocate:
* Durham DH1 1TF: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person