Referrals and Allocations Administration
Contract length: Fixed-term 12‑month maternity cover, with scope for a permanent position.
Hours: 35 hours per week, Monday to Friday 9-5
Salary: £25,000
Location: Remote
About the role
We are looking for a Referrals and Allocations Administrator to provide reliable, organised support during maternity cover. The role ensures that referrals are processed smoothly, in a timely manner, counsellors receive the correct allocations, and clients experience an efficient service.
Key responsibilities
· Managing incoming referrals across our contracts.
· Allocating referrals to counsellors accurately and in line with contract requirements.
· Updating our portal and other internal systems like spreadsheets etc
· Monitoring allocation queues and following up on any delays.
· Responding to email enquiries from clients, advisors and counsellors.
· Producing updated reports (Excel) weekly and monthly to our providers
· Supporting the wider operations team with administration tasks.
· Maintaining accurate records and reporting any issues promptly.
· Posting approved updates on LinkedIn and keeping website content up to date (news items,
pages, and simple edits).
Skills and experience
· Strong administrative experience.
· Confidence using digital systems.
· Good written communication and clear email manners.
· Ability to prioritise tasks and work independently.
· Comfortable working remotely with regular check-ins.
· Ideally experience working with NHS partners or in an NHS setting.
· Useful marketing skills, including LinkedIn posting and basic website updating.
What we offer
· Supportive remote working environment.
· Training and handover from the current post-holder.
· Opportunity to contribute to meaningful wellbeing and justice-sector work.