Account Support Specialist
Overview
Account Support Specialist required to work for one of the UK and Europe’s No1 Cloud-based Telematic providers. Business is booming and the Account Support Specialist is at the heart of it by supporting some of their key customers in their daily interaction with the business.
Responsibilities
1. Assist Key Account Manager with administrative duties such as scheduling meetings, preparing reports and organising documentation.
2. Maintain accurate and up-to-date records of account-related activities, communications, and interactions.
3. Serve as a point of contact for clients, addressing inquiries, requests, and concerns promptly and professionally.
4. Coordinate communication between clients and internal teams to ensure timely responses and resolution of issues.
5. Facilitate the onboarding process for new partners/customers, ensuring a smooth transition and timely implementation of services or products.
6. Collaborate with internal departments to gather necessary information, set up accounts and support with training.
7. Support head of Strategic Account Management in ensuring business processes are being followed within the team.
8. Provide exceptional customer service to clients, addressing their needs in a timely and professional manner.
9. Support in escalated issues in conjunction with the AM to resolve them to clients' satisfaction.
10. Communicate client feedback and insights to relevant teams to inform product/service improvements and strategic decision.
11. Prepare regular reports and updates for AM and leadership, highlighting achievements, challenges, and opportunities within the accounts.
12. Identify opportunities for process improvements and service enhancement.
Skills/Experience
13. Ability to build effective relationships at all levels.
14. High level of interpersonal, communication and negotiation skills
15. Strong organisation and planning skills and deadline-driven
16. Project management experience
17. Solid experience with CRM software (Odoo) and MS Office (particularly MS Excel & Teams)
18. Experience delivering client-focused solutions to customer needs.
19. Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
20. Excellent listening, negotiation, and presentation abilities
21. Strong verbal and written communication skills
Perks of the Role
22. Fantastic salary £,-£, *Experience Dependent*
23. Working Hours are Monday-Friday 9 am- 5 pm
24. Private Healthcare
25. 5% Employer pension contributions when contributing 5%
26. days Holiday
27. Company Sick Pay
28. Life Assurance 4x annual salary
Please don’t hesitate to apply for this role today as interviews are taking place over the next few weeks!