Field Support Advisor – Customer Excellence Team – Blackburn
Looking for an opportunity within a business that offers a genuine ‘people first’ culture? Here at Chubb Fire & Security we have an opportunity for a Field Support Advisor to join our Customer Excellence Team in Blackburn (BB1 2PR) on a full time, permanent basis.
About Us
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. We provide essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many FTSE 100 companies.
Salary & Benefits
SALARY: £25,668 per annum.
* 25 days holiday, plus bank holidays
* Free Onsite Parking
* Cycle to Work Scheme
* Employee Referral Scheme (£1000)
* Free Mortgage Advice
* Company Pension Scheme
* Life Assurance (4 x Basic Salary)
* Employee Scholarship Scheme
* A Central Benefits Platform offering a wide variety discounts
* Childcare Vouchers
* Health & Wellbeing Resources
* Bravo Awards: Recognising outstanding contributions from all employees and encouraging excellence
Job Responsibilities
* Planning, routing and coordinating Engineer visits – Diary management.
* Tracking each job and status through to completion.
* Identifying potential delays and reacting proactively.
* Communicating and updating Engineers, internal stakeholders and customers by email and telephone platforms.
* Handling customer responses to telephone calls and emails, and updating systems accordingly.
* Maintaining multiple scheduling systems, platforms and CRMs.
* Meeting KPI’s focused on timely dispatch.
WORKING HOURS: 37.5 hours per week, Monday to Friday, shifts between 8am – 6pm.
Qualifications & Skills
* Strong communicator, able to build rapport with customers and colleagues.
* Solution focused – strive to understand and resolve potential issues to meet dispatch timeframes.
* Prioritise workloads & multitask effectively – manage multiple Engineers & customers simultaneously.
* Open minded and willing to learn in a fast‑paced, ever‑changing environment.
* Solid IT literacy – proficient with multiple systems, in‑house portals and Microsoft applications.
* Highly organised – planning or scheduling experience beneficial but not essential.
Chubb Fire and Security is an equal opportunities employer.
Our commitment to Diversity, Equity, and Inclusion ensures all employees and applicants feel valued, respected, and supported. We celebrate individuality, empowering everyone to contribute their unique perspectives and drive innovation and excellence at every level.
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