Job Title: Regional Operations Centre Manager
Responsible to: Security Operations Manager
Scope: UK&I and UKMEA - all activities within this JD apply on local and international scale.
Role Overview
To maintain the security and life safety of the clients staff, property, information, operation and reputation.
Pay: £21.74 per hour
Shift pattern: 4 days on, 4 days off, 4 nights on, 4 days off
Security System Responsibilities
* Oversee proactive management/ monitoring of all security systems, including CCTV, access control, panic alarms.
* Carry out immediate triage and investigation into alarms arising from all security systems to reduce potential impact to bank operations.
* Work with bank's corporate security systems team and vendors, to triage nuisance alarms and security system downtime.
* Furnish the bank's corporate security systems team and vendors with timely data arising from system alarms.
* Comply with Data Protection requirements in matters relating to investigations, databases, CCTV and access records.
* Report immediately any/ all equipment faults to the relevant vendor, providing correct details and in a timely manner.
* Effective and timely reporting/ escalation of information regarding potential threats to Deutsche Bank from internal and external sources.
* Complete baseline CCTV patrols of all local and regional assets.
Events & Executive Protection Responsibilities
* Manage and oversee all emergency response activities for executive residences in conjunction with external monitoring companies and elevate back into the bank and EEP management team.
* Maintain EEP records and effect changes to these upon instruction from EEP management.
Training and HR and Responsibilities
* Carry out investigations and disciplinary activities.
* Liaise with Mitie HR for guidance with outstanding HR cases.
* Train and uplift ROCOs where they can fully and confidently undertake ROCM duties.
* Report to Mitie site management any instances of insubordination, undesired conduct or behaviour or negligence.
* Carry out performance reviews for ROCOs under your responsibility.
* Carry out and record quarterly welfare visits for all ROC/ SCR personnel under your responsibility.
* Report safety hazards, injuries and 1st aid incidents within 12hrs.
* Carry out scenario exercises to test KOD knowledge and conduct training to close knowledge gaps.
* Maintain working knowledge of current Mitie HR policies.
Travel and Traveller Security Responsibilities
* Monitor, remain alert to, communicate and elevate local and regional security events which might impact business travellers and/ or operations.
* Contact travellers to establish safety and or monitor and support with travel disruptions.
* Carry out call tree tests to establish staff safety in conflict regions.
* Good understanding of travel risk management.
Crisis and Emergency Response and Management Responsibilities
* Effectively support Deutsche Bank Crisis Management procedures and processes.
* Respond to and manage emergencies and elevate/ communicate incidents in accordance with Corporate Security and Non-Financial Risk Management (NFRM) Key Operating Documents (KODs).
* Maintain a good working knowledge of the Incident Management Process.
* Respond to emergency situations and assist with emergency building evacuations when necessary.
* Manage, coordinate and elevate emergency calls and incidents relating to security and life safety events.
* Provide first aid if required when responding to an emergency medical situation.
Compliance, Communication and Administrative Responsibilities
* Attend the weekly Sister Bank Conference call and produce comprehensive report detailing content to the Client and Senior Management.
* Manage, review and implement agreed ROC/ SCR KOD's.
* Ensure ROC/ SCR communication is delivered to a professional level and undertake remedial action where it falls below expected standards.
* Maintain clear, concise radio and telephone communication to colleagues and Mitie management at all times.
* Deal with the client and Deutsche Back staff in a professional, effective and courteous manner.
* Record and elevate any/ all security breaches in accordance with AIs.
* Attend the weekly Ops meetings and brief ROC teams on threat intel, ops changes and events.
* Ensure adequate and effective staffing levels are maintained across the ROC/ SCR personnel.
Legal and Legislative Responsibilities
* Possess strong understanding of data privacy and GDPR and how/ where/ when to apply this.
* Maintain records of data release forms for audit.
Skills and Competencies
* Strong command of the English language.
* Ability to communicate (spoken and written) clearly and convincingly.
* Portray a calm and comforting demeanour while dealing with emergencies and incidents.
* Well-developed interpersonal skills and networking ability.
* Strong motivation and understanding of management techniques.
* Possess a proactive, logical and inquisitive approach to security duties to be able to deliver under pressure.
Authority
* Recommend changes to existing KODs in order to maintain the security and safety of the Clients property, information and/ or staff.
* Suggest changes to equipment based on an end user perspective to maintain effective operation of the ROC function.
Nil Authority
* To permanently alter any section of the assignment instructions without the consent of Mitie management and or the Client.
* To alter or attempt to alter any records, reports or databases maintained by the installed equipment.
* To obtain goods or services amounting to capital expenditure without the consent of Mitie management and or the Client.
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