Noodle Talent Partners are exclusively working with an exciting organisation, recruiting the position of Customer Service Sales Administrator to join their friendly team in King's Lynn to support in delivering an exceptional service to their business customers and contribute to effective order workflow.
This is a Fixed Term Contract position until January 2027.
Possible scope for extension or permanent after subject to additional business requirements.
The role...
* Handle enquiries from customers via telephone and email in a professional and friendly manner, responding promptly within service level agreements and providing updates on orders to ensure optimum customer satisfaction
* Provide information on products available, advising on stock levels and recommending alternative & additional products to support the customer
* Accurately processing orders within service agreements, including all relevant documentation, meeting export requirements for international orders
* Monitor orders from reports to identify any delays, using initiative to liaise with relevant teams to expedite orders and keep customers informed
* Handle any issues or complaints with empathy and professionalism, problem solving to find positive resolutions in a timely manner and identifying areas for improvement, processing credits or returns as required
* Manager internal records accurately, ensuring orders are processed in line with service contracts and agreed pricing. Ensure contracts are reviewed in line with renewals
* Collaboration with wider business teams including Supply Chain, Sales, Marketing and more, assisting teams as required with workflow and trade show administration
The candidate will have...
* Minimum of 1-2 years Customer Service experience, preferably B2B (business to business) although B2C (business to consumer) will be considered
* Exceptional customer service skills and phone etiquette, with a passion for service and maintaining strong relationships
* A strong work ethic and desire to deliver positive results
* High levels of accuracy and attention to detail
* Strong administrative capabilities including use of Microsoft Office
* Strong communication, both written and verbal with good grammar and spelling for professional correspondence with customers
* Self motivated with a proactive approach to work, strong organisation and planning skills
* Able to problem solve and use initiative, remaining calm under pressure
* Quick to learn and willing to ask questions for clarity
The package...
* Salary of £26,000
* 22 days annual leave plus bank holidays (pro rata for contract)
* Free onsite parking
* Employee assistance programme
* Health & lifestyle benefits
* Excellent Discounts
* Staff socials/events
* Super friendly and supportive team environment in a great company!
* and more!
If you're interested in this fantastic opportunity, please ensure that your CV is up-to-date and apply online as soon as possible using the link below.
Customer Service | Sales Administrator | Administration | B2B | Trade | Export | Import | Sales Coordinator | Client Relations | Customer Advisor | Relationship Manager