Control Room Shift Manager – CCTV – Cabot Circus, Bristol
Mitie is the UK’s leading facilities management company offering a significant opportunity at Hammerson’s Cabot Circus Shopping Centre. Pay Rate £16.22 per hour.
Shift Pattern
4 on / 4 off rota (07:00‑19:00 & 19:00‑07:00).
Responsibilities
* Responsible for the ‘live’ operation of the Mitie Team that manages the essential functions of;
* All common and public areas of the shopping centre
* The Client emergency and evacuation procedures
* Officer time and attendance
* Health, safety & welfare of the Mitie site‑based team Incidents that affect the Client and Mitie
* Business Continuity Planning centred on the continued operation of the control room and shopping centre
* Client building security and safety
* Providing a high standard of response to telephone and email enquiries
* Supervision & support for all Mitie on‑site personnel
* Provide timely and effective communication to all within the business including and up to the centre manager and client board level on incidents that occur on or affect the centre
* Update and collate incident information, daily reports and flash reports
* Serious incident tracking and management
* Absence & lateness reporting
* Systems fault reporting
* Incident management and direction of personnel with the support of TL/SSM/SOM where and when applicable
* Ensure all incidents are logged and managed effectively through to completion
* Effectively communicate business issues to the relevant centre departments
* Maintain the standards of security for access/egress and visitor regulation
* Be fully conversant with the methods of working of all equipment and ensure that it meets the property’s quality requirements
* Handle all day‑to‑day enquiries which arise from whatever source in respect of the daily operation of the centre’s security
* Develop and maintain good working relations with applicable local agencies and services
* Any other reasonable request from management or client
* Entry, completion and checking of all accident and Health & Safety reports relating to AIR2 and Quooda
* Ensure compliance with the CCTV policy and audit trail
* Ensure the issue of keys is in line with procedure and fully auditable
Qualifications
* SIA CCTV Licence is essential for the role
* Enthusiastic and motivational
* Punctual and reliable
* Organised, able to make decisions
* Honest, transparent and consistent
* Gain and hold the respect of others
* Have a flexible approach with a "can do" attitude
* Good communication skills
* Relevant industry experience is preferred but not essential; candidate must demonstrate understanding of industry licensing and features
* Ability to contribute to a team operation or work independently
* Able to communicate effectively and clearly at all levels within the organisation
* Comprehensive working knowledge of all processes and procedures
* Excellent report‑writing and analytical skills with attention to detail
* Positive attitude to dealing with people and taking on challenges
Benefits
* Employee Shares Scheme
* Staff Retailer Discount
* Discount Scheme
* Free Staff Parking
* Pension Scheme
* Extensive Training Package
* Childcare Vouchers
* Cycle to Work Scheme
* Give as you earn
* Salary Finance
* Competitive Holiday allowance
* Competitive Pay Rate
* Life Cover
* Share Incentive Plan
* Save as you earn
* Virtual GP
* Employee Assistance & Counselling
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