Location: Forfar Salary: £26,000 per annum Duration: 15 Month Fixed Term - Maternity Cover. Starting as soon as possible Hours: Monday-Thursday 08:30-17:00, Friday 08:30-16:30 Job Purpose You will be the primary point of contact for customers, handling enquiries, resolving issues, and ensuring every customer receives an excellent experience. The role requires a customer‑centric mindset, strong communication skills, and the ability to manage a variety of customer concerns efficiently and professionally. Key Responsibilities Respond to customer enquiries via phone, email, or in person promptly and professionally. Assist customers with product or service questions, technical issues, and order-related concerns. Identify and resolve customer complaints by following established procedures. Escalate complex issues to the appropriate department or manager when necessary. Provide accurate information on products, services, pricing, and promotions. Upsell or cross-sell products and services where appropriate. Maintain accurate records of customer interactions and transactions in the company's CRM system. Document customer feedback and recurring issues to support continuous improvement. Customer Relationship Building Build strong, lasting relationships with customers through empathy, understanding, and a positive attitude. Actively seek opportunities to exceed customer expectations and enhance satisfaction. K...