Closing date for applications is: 10 August 2025
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.
We welcome applications from candidates who meet some but not all of the criteria listed below.
We're currently recruiting a Billing and Collections Lead on a 12-month fixed term contract. The role is based from our Glasgow office with hybrid / remote working available.
The Billing and Collections Lead is responsible for overseeing the end-to-end billing operations and accounts receivable processes to ensure timely, accurate and compliant invoicing and effective collection of outstanding payments. This role plays a critical part in driving regulatory and statutory compliance, optimizing cash flow, maintaining strong internal and external customer relationships, and ensuring compliance with internal policies and regulatory requirements.
The Job
On a day-to-day basis you will:
* Lead, develop and maintain ACCA's global billing and collections policies.
* Develop, implement, monitor and maintain internal controls for billing and collections across Finance, Sales, Customer Services, and Governance teams, including measuring compliance and identifying and implementing improvement opportunities where required.
* Develop, configure and maintain standard operating procedures and system driven rules aligned to global billing and collections policies.
* As the Business Contract Owner, manage critical and strategic third parties involved in the provision of services to support ACCA's billing and collections operations including payment gateway and tax compliance ensuring a compliant and best practice approach.
* Manage day-to-day international tax operations including communicating and managing tax determination changes in the system with impacted teams.
* Design, maintain and amend processes and controls to ensure the accuracy, completeness and existence of debt.
* Drive improvements in the debt reporting within the organisation, and with stakeholder engagement, identify and implement strategies to drive efficiencies in debt processes optimizing cash flow.
* Monitor collections performance, track KPIs, and report on aging, collections forecasts, and risk exposure.
* Champion a culture of transparency, and continuous improvement through collaboration with Sales, Customer Services, Governance, Legal, and wider Finance teams to streamline processes and resolve escalations
* Identify and implement best practice opportunities to guide and inform ACCA billing and collections future direction
The Person:
We're looking for someone with:
* Significant experience in billing, collections, or accounts receivable
* The ability to effectively manage a team.
* Strong understanding of billing systems, financial controls, and collections best practices.
* Experience working with ERP systems and CRM tools (Microsoft F&O and CE preferred).
* Experience of a global or shared services environment
* Knowledge of global billing compliance (e.g. VAT/GST regulations) preferred
* Excellent communication and problem-solving skills with a customer-centric approach.
* Exceptional stakeholder management and communication skills and ability to influence and build trust across multidisciplinary teams and senior stakeholders.
* Ability to work effectively across departments and regions in a fast-paced, deadline-driven environment.
Our Benefits
We strive to create an environment where you can prioritise your wellbeing and so have designed our benefits to give you the flexibility and power to do so. Our core benefits include private healthcare, life assurance and income protection as well as a fantastic defined contribution pension scheme.
We provide an employee assistance programme and are proud to offer a financial wellbeing tool called Nudge, to our employees.
Our flexible benefits platform gives you the power to customise your benefit plan to suit your needs, you can choose to add a number of benefits including extra holidays, PMI family cover, cycle to work, Travel and Gym loans and more! You can also enjoy exclusive access to our discount site and wellbeing centre platform.
We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.
Interested in this role? Please click Apply to submit your application.
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