At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.
We are seeking a committed and empathetic Welfare Support Officer to join our Welfare Support service. This frontline role supports vulnerable residents across Bath and North East Somerset to access timely crisis support and receive appropriate advice and signposting during periods of financial hardship.
About The Role
You will assess welfare support applications, administer Housing Payments and Crisis Support funds, and communicate decisions clearly and sensitively to customers often in challenging circumstances. The role involves speaking to customers by telephone, reviewing supporting evidence, and maintaining accurate and confidential records. You will identify and appropriately escalte safeguarding concerns and work collaboratively with internal teams and external partners to ensure customers receive timely and effective support. You will also carry out quality checks and contribute to ongoing service improvement.
What We’re Looking For
You’ll bring experience in customer‑facing or welfare support roles, with strong knowledge of welfare benefits and processes. The essential skills and qualifications include:
* NVQ Level 3 (or equivalent) or the ability to work at this level
* IRRV Technician qualification (or willingness to work towards it)
* Good understanding of relevant legislation, including data protection
* Strong organisational, communication and IT skills
* The ability to explain complex information clearly and empathetically
* Resilience and confidence in managing challenging situations
Fixed term until 31.03.2029
Benefits
You’ll be part of a supportive service that makes a real difference to people’s lives. We offer training, development opportunities and a strong values‑led culture. We are committed to equality, diversity and inclusion and welcome applications from all sections of the community. We are a Disability Confident Employer.
Application Process
Please contact Angela Hucker or Robert John for more information. Interview date: TBC and we do not accept agency applicants.
We operate a policy of prior consideration for council employees on the at‑risk register who meet the essential criteria.
Note that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.
All applicants shall be invited to provide the basic DBS check as part of the recruitment process.
Safeguarding
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees to share this commitment. Anyone working with vulnerable groups will be required to undertake an Enhanced DBS check.
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