Department: Vertus ______________ Company: Vertus 10 George Street Staffco Limited ______________ Reporting to: Property Management - Team Lead ______________ JOB SUMMARY Vertus are looking to recruit a Property Manager to join our team. Reporting directly to the Property Management - Team Lead, you will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service, becoming a Vertus brand ambassador. MAIN RESPONSIBILITIES Manage any disputes raised by the Landlord or Tenant in relation to deposits, all TDS deposits to be managed through TDS portal, ensuring TDS is notified of any dilapidation charges within the correct timeframe Monitor & track the progress of deposit returns to ensure they meet required timelines Ensuring tasks follow SOPs processes Ensure SOPs are kept up to date Ensure any planned maintenance tasks are scheduled and carried out according to statutory compliance responsibilities Invoice management and processing PO’s Organise renewal of safety certification and remedial works during the tenancy Prepare mid-term inspection reports for the business and feedback to the tenant if a breach has been noted Complete monthly audit on the residents Rights to Rent, check to ensure all residents have the right to rent, report any residents that cannot provide the proof of their right to rent Managing end of tenancy matters Provide support to Building Manager where necessary Assist finance team with the collection of rent arrears, assist Community utilities with the collection of the utility arrears Manage residents registrations on Pulse, Community utilities portal and Bring Me boxes, (Including Move in’s, room moves and move out’s) Manage council tax move out’s and room moves, supply local council with the weekly report of past tenants and their move out date To promote and implement sustainability initiatives as directed by Canary Wharf Group Provision of effective response to emergency queries out of normal office hours to include attending site if appropriate To carry out other reasonable duties as instructed and directed as required PERSON SPECIFICATION A good overall education to ‘A’ Level / NVQ Level 3 or 4 standard or equivalent (to include English & Maths) Desireable to have IRPM level 1 or 2 or ARLA Level 3 Basic knowledge of Building Management Systems An understanding of the principal aspects of legislation relating to the management of Residential Property Law Knowledge of Health & Safety to include COSHH and RIDDOR and carrying out risk assessments Knowledge of Section 8 & 21 requirements Working knowledge of Health and Safety requirements and legislation Excellent communication skills Willingness to undertake further training as required Minimum of 2-year experience in a management position is essential Experience instructing and managing large contracts of work Working in a high-end customer service establishment Ability to manage own time and multiple tasks effectively, working autonomously and using own initiative Commitment to teamwork and ability to function as part of a team Ability to communicate effectively, verbally and in writing, and to understand and produce materials of a professional nature in line with required deadlines HEALTH SAFETY AND WELFARE RESPONSIBILITIES All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual. ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering. QUALITY MANAGEMENT RESPONSIBILITIES In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard. COMPANY VALUES Commit to Excellence Act with integrity and deliver high performance Put our customers at the heart of what we do Resolve issues by providing high quality solutions Foster Collaboration Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Encourage Engagement Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise safety and actively support community, wellbeing and sustainability programmes Take Ownership Take pride in delivering high quality service which exceeds expectations Committed to opportunities for self-development Take responsibility for my own performance and look for ways to improve Embrace Innovation Embrace change and innovation Proactively suggest ways to improve our business and encourage others to share ideas See new challenges as opportunities to deliver effective change WHAT WE OFFER Diversity and Inclusion We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential. Flexible Working As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent. Learning and Development At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth. Other Benefits We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs. If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.