McCrae Training Ltd is a multi-award-winning Utility Sector training and consultancy business, based in East Kilbride, and weâre on the lookout for a bright, motivated individual to join our dynamic team as Operations Administration Apprentice. This is your chance to get stuck into the fast-moving world of digital operationsâgaining hands-on experience while working towards a nationally recognised qualification.\n\nThe role holder provides key daily support associated with planned and reactive activities within an office environment, from answering calls, filing, processing mail (in/out), to accurately processing training programmes via digital platforms and paper-based systems and invigilating training courses.\n\nYou will work collaboratively to support our sales team, delivery staff and learners alike. You will learn how to problem solve to respond and close all enquiries or escalate when required.\nYou will become the businessâs systems expert for our CRM's to support with task management and report creation. You will learn how to access, manage, and maintain up-to-date delegate information, supporting a data-driven approach to learner management.\nCommunicate effectively with internal teams and external clients using Microsoft Outlook and Microsoft Teams, ensuring timely and professional correspondence.\nYou will learn how to compose weekly and monthly reports to be sent to the Management Team.\nBe able to work independently and how to prioritise workload. National 5 in English & Maths is essential.\nNational 5 in Administration and IT is desirable.\nEnthusiastic, confident, outgoing, and professional with excellent communication skills. \nHigh attention to detail with strong organisational and timekeeping abilities. \nCapable of working independently, using initiative, and managing workload in a fast-paced environment. \nCommitted to completing tasks accurately, on time, and to required standards. \nWilling to learn and contribute to continuous improvement within a small business environment.