Join to apply for the Order Fulfilment Specialist L&C role at Softcat
We’re excited to open up a new opportunity within the Order Fulfilment Team for a Specialist – Large & Complex. This role is a key part of our evolving fulfilment strategy and will focus on managing the end-to-end ordering process for our two largest enterprise customers.
Key Responsibilities
* Take full ownership of the fulfilment process for our largest and most complex customer accounts.
* Work closely with the Order Fulfilment Team Leader and Manager to shape and refine our procurement and fulfilment approach for enterprise customers.
* Collaborate with internal teams such as Sales, IT, and Procurement to build scalable fulfilment solutions that support the growth of the Large & Complex (L&C) segment and eliminate operational bottlenecks.
* Monitor order pipelines, proactively resolving issues and ensuring smooth delivery.
* Analyse fulfilment data to identify trends, risks, and opportunities for improvement.
* Contribute to the development of best practices and process documentation for large and complex orders.
* Support other team members within the Specialists team with Temp PO, Exceptional Deals, and Split Billing.
* Act as the primary point of contact for all order-related activities, ensuring accuracy, timeliness, and adherence to agreed Service Level Agreements (SLAs) to maintain a consistently high standard of service.
Desired Qualifications
* Strong experience in order fulfilment, procurement, or supply chain operations—ideally with exposure to enterprise or high-value customers.
* Excellent organisational and communication skills, with the ability to manage multiple priorities and stakeholders.
* A proactive mindset with a focus on continuous improvement and scalability.
* Comfortable working cross-functionally and influencing change.
* Experience with ERP or order management systems is a plus.
Flexible Working
* Hybrid working – 3 days in the office and 2 days working from home.
* Working flexible hours – flexing the times you start and finish during the day.
* Flexibility around school pick up and drop offs.
Applying and Inclusion
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. We are committed to diversity and inclusion. Please apply now to join our team.
#J-18808-Ljbffr