Overview
Proud to serve. Proud to keep justice going. Our Team Leaders play a critical role in helping deliver justice, this role will enable you to demonstrate and develop your leadership skills. You are responsible for ensuring your team delivers excellent administrative support and customer service to service users, judiciary and management.
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. We are looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Leading your team, you will focus on the team’s area of work, ensuring that work is prioritised and organised and that your team is fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate your team to succeed.
You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary. Your keen eye for detail and desire for continuous improvement are key to your success. Monitoring and analysing performance areas and trends, and conducting ongoing reviews of procedures and work practices, is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation.
This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We’re committed to helping you develop your leadership skills through our HMCTS leadership offer, which provides a wide range of activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide and inspire others. New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Work arrangements and eligibility
Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Applications for part-time working would be considered however, due to the nature of the role, the minimum hours would be 30 hours per week.
Skilled Worker Visa — From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you are applying for a Skilled Worker Visa for the first time. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.
Location
This post will be based at Nottingham County Court, Canal Street, Nottingham, NG1 7EJ.
Selection and behaviours
We will assess you against these behaviours during the selection process: Leadership, Making Effective Decisions, Communicating and Influencing. This vacancy uses Success Profiles and will assess your Behaviours, Strengths and Experience.
Further information: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Security and nationality
Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.
Nationality requirements: This job is broadly open to UK nationals, nationals of Ireland, Commonwealth nationals with the right to work in the UK, nationals of the EU/EEA/Switzerland/Liechtenstein with settled or pre-settled status under the EUSS, those with valid settled or pre-settled status, and certain Turkish nationals and family members who have accrued the right to work in the Civil Service. Further information on nationality requirements is available.
Requirements and benefits
* Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
* Experience of working in an administrative role in a customer-focused environment.
* IT proficient with the ability to learn and adapt to different technologies and software packages.
* Excellent communication, organisational and prioritisation skills.
Salary and benefits: Salary from £29,303 plus employer pension contributions (£8,489 toward a Civil Service Defined Benefit Pension). Benefits include access to learning and development, flexible working options, inclusive culture, Civil Service pension, annual leave, public holidays, season ticket loan, and more.
For more information about the recruitment process, benefits and allowances, please visit the Candidate Information Page.
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