Address Front Street, County Durham, England, DH3 3AU, GB
EEO Statement
This role is advertised for female care assistants only as a Genuine Occupational Requirement under Schedule 9, Part 1 of the Equality Act 2010, to meet the specific care needs of our clients.
About the Role
This is a complex care position – you'll be providing dedicated, specialist care to clients with long‑term complex health conditions in their own homes.
What You'll Be Doing
- Managing complex medication regimens and clinical observations
- Providing personal care with dignity and respect for clients with physical disabilities
- Supporting clients with PEG feeding and nutritional management
- Monitoring and responding to changes in client condition
- Working closely with healthcare professionals and families
Your Role
- Providing 1-2-1 care in the client's own home
- Working solo or as part of a 2-person team on double-up care packages
- Following detailed care plans created by our clinical team
- Maintaining accurate care records and clinical documentation
- Communicating effectively with clients, families, and the wider care team
Shift Patterns & Hours
- Consistent shift patterns with the same client(s)
- Range of shifts available Monday to Sunday (weekend availability required)
- Part time – 5 h evenings and 6 h Saturday day shift
- Shifts allocated based on business needs and your availability
- Once committed to a shift, you must complete the full shift reliably
What We Offer
- Routes Academy programme with specialist complex care training
- Clinical skills training including tracheostomy, ventilation, PEG feeding
- Ongoing training and progression opportunities into senior complex care roles
Support
- Dedicated clinical on-call team available 24/7
- Regular clinical supervision and competency assessments
- Well-being and mental health support
- Work exclusively with employed Routes care workers – no agency staff
Rewards
- £14.24 per hour (includes holiday pay)
- Staff referral scheme with generous incentives (up to £250 per referral)
- Enhanced rates for specialist skills and night shifts
What You Need
- The right to work in the UK without needing employer support
- At least 6 months paid care experience in the UK, ideally with complex care experience
- Reliable, compassionate, and committed to delivering excellent clinical care
- Willingness to complete specialist training in complex care skills
- Experience with tracheostomy care, ventilation, PEG feeding, or similar clinical skills
- NVQ Level 2 or 3 in Health and Social Care
About Us
Routes Healthcare is a leading complex care provider – we provide specialist 1‑2‑1 care for clients with complex health needs in their own homes.
