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Change & mobilisation synergy account manager

Birmingham (West Midlands)
Account manager
Posted: 5h ago
Offer description

This is an exciting opportunity for people with excellent organisational and interpersonal skills to work in a fast-paced environment over both Finance and Project Management functional disciplines. The role offers the opportunity to use existing Finance knowledge to broaden your experience in a major change programme. The G7 roles will be responsible for co-ordinating and supporting critical design, business change and implementation across Finance process areas. You will be an advocate for the changes the programme is looking to deliver and be responsible for building and maintaining a strong working relationship both within DWP and across department lines. A transformational mindset, the ability to thrive in ambiguity and switch focus at pace are key to being successful in this role. Responsibilities include: Ensure that Synergy design is implemented successfully through effective business change, communications, engagement and transition into Business as Usual (BAU). Communicate business, functional, and technical information across multiple stakeholders representing the programme/department across multiple forums as required to bring the Department and Programme together towards our common goals. Being an advocate of the Adopt not Adapt concept of Cloud adoption, challenging established ways of working to realise the transformational aspirations of the programme and move to Software as a Service for Finance processes. Build and maintain strong effective relationships with stakeholders and colleagues to confidently represent, challenge, influence and negotiate positive outcomes and solutions. Demonstrate independent and objective analysis and decision making, influencing stakeholders to achieve the collective ambition of transformation across the cluster. Prioritise, change, adapt, iterate and improve at pace, responding to changing priorities. Hybrid working This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be taken into account. This role can only be delivered from the UK. Person specification Candidates should be able to demonstrate the following Essential Criteria: Lead Criteria Strong communication skills with the ability to effectively engage with and influence a complex set of stakeholders including senior officials and experience of successfully supporting change in business areas. Proven track record of leading people and teams through Finance transformational change and positive demonstration of delivering through others. Working in a fast-paced environment by proactively managing and prioritising competing demands to meet challenging and changing deadlines. Experience and/or knowledge of working with Software as a Service cloud system. Knowledge and/or experience of working in large scale projects and programmes. Behaviours We'll assess you against these behaviours during the selection process: Leadership Seeing the Big Picture Changing and Improving Communicating and Influencing Benefits Alongside your salary of 55,557, Department for Work and Pensions contributes 16,094 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. Sift stage: As part of the application process, you will be asked to complete a Personal Statement of no more than 1250 words. The sift panel will use your Personal Statement to assess your skills and experience against the essential criteria listed for this position. In the event of a high level of applications, we reserve the right to conduct the application sift based on a single Lead Criteria, as indicated in the Person Specification section.Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview. In the event of high volumes of candidates reaching the minimum criteria, we reserve the right to raise the pass mark to manage applications. Interview stage: If you have been successful in sift stage, you will be invited to an online interview via Teams. You will need to produce evidence of ID at the video interview. The interview will take a blended approach, and you will be assessed against the behaviours outlined in the job advert, as well as strength based questions. Further information will be provided to those who are invited to interview and feedback will only be provided if you attend an interview or assessment. Application sift is planned to be carried out WC: 26th August 2025 Interviews are planned to be carried out WC: 22nd September 2025 Please be advised that the above dates are indicative only and are subject to change. DWP may consider increasing the overall pass mark at sift or interview stage in order to manage applications and outcomes. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. Further Information Find out more about Working for DWP A reserve list may be held for a period of 6 months from which further appointments can be made. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website. If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading. New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Please note that for candidates requesting to work in Newcastle, this role will be based at Benton Park View from September 2025, and then at 1 Pilgrim Place in Newcastle city centre by the end of 2027. The exception to this are roles in Economic, Serious and Organised Crime (ESOC) which will be located elsewhere in Newcastle, and this can be communicated separately as part of those campaigns. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Laura Porter Email : Laura.Porter@dwp.gov.uk Recruitment team Email : dwprecruitment.grs@cabinetoffice.gov.uk Further information Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments WFP&R384 Candidate Pack (PDF2) Opens in new window (pdf, 865kB) DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview-Accessble-Version Opens in new window (docx, 70kB)

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