Strive are a UK wide Supply Chain & Logistics management recruiter. Please visit strive. co. uk for additional roles across engineering, production, warehouse & transport operations.
Warranty & Customer Service Administrator
£28k + Benefits
North West
Strive Supply Chain are a leading management recruitment consultancy, specialising in Supply Chain, Production, Planning, Logistics, Transport & Warehouse Operations, please visit our website or join us on twitter @strivellp for further vacancies and information.
Our client is a leading FMCG Distribution business, who are currently recruiting for a Warranty & Customer Service Administrator to be based at their Vehicle Maintenance Unit in Lancaster, Lancashire. The role a Monday to Friday role on a 40hour week (1000hrs – 1800hrs).
Key Responsibilities:
* Invoicing and controlling branch work in progress.
* Check system to ensure campaigns are completed and costed correctly.
* Work within credit control policy and procedures.
* Carry out Warranty, Retail, Repair & Maintenance and Internal costing as per company standards.
* Supply fully priced estimates of repairs required and ensure work is authorised where required.
* Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures.
* Assist in achieving branch KPI’s in relation to efficiency, WIP targets, recovery rates and invoice lead time.
* Meet and greet all customers on arrival in a professional and friendly manner.
* Manage day-to-day administrative tasks confidently and efficiently.
* Create and process job cards, checking for existing work in progress.
* Check account details, available credit and obtain relevant authorisation.
* Provide timely update to our customers and confirm bookings with customers.
The Ideal Candidate:
* Excellent customer service skills and ability to build and manage relationships.
* Computer literate, competent in excel and word.
* Good interpersonal skills – an ability to work as a team player within a busy department.
* Ability to work under pressure and without supervision.
* Effective communication skills.
* Attention to detail.
Apply now for immediate consideration!
This is a fantastic opportunity – we look forward to your application.
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