Import Operator
Location: Colnbrook, Heathrow Area
Salary: £37,000 per annum (base) + Bonus + Private Healthcare
Hours: Monday to Friday, 9:00 – 17:30
What's on Offer
* £37,000 per annum base salary.
* Bonus scheme.
* Private healthcare.
* Monday to Friday working hours (no shifts).
* Career progression and training opportunities.
* Supportive and professional team environment.
About the Role
We are seeking an experienced Import Operator to join a busy freight forwarding team near Heathrow. You will be responsible for handling Air, Ocean, and Courier import operations, ensuring all shipments are processed accurately, compliantly, and on time.
This role requires strong customs knowledge, great attention to detail, and the ability to manage multiple shipments while delivering excellent customer service.
Key Responsibilities
* Receive and process customer bookings promptly, building strong relationships with clients and overseas partners.
* Handle import documentation, including customs entries, collection/delivery notes, and release procedures.
* Ensure compliance with UK customs regulations (CPC codes, HS codes, VAT/Duty rates, preference types, etc.).
* Manage import shipments through in-house systems and platforms such as CargoWise, Destin8, CNS, ETSF, and port/airport systems.
* Check arrivals into the UK, arrange collections, deliveries, and liaise with carriers.
* Monitor carrier performance and ensure all shipments move in line with customer requirements.
* Raise invoices accurately, ensuring all costs are captured and charged correctly.
Requirements
* Previous experience in an Import Operations role (Air, Ocean, or Courier).
* Strong knowledge of UK import customs procedures.
* Hands-on experience with systems such as CargoWise, CNS, Destin8, ETSF.
* Excellent communication and customer service skills.
* Ability to work in a fast-paced environment and meet deadlines.
How to Apply
Apply directly here on Indeed with your CV.
Or via our website:
You can also email your CV and cover letter to:
Job Types: Full-time, Permanent
Pay: £37,000.00 per year
Benefits:
* Company pension
* Employee mentoring programme
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private medical insurance
* Referral programme
* Transport links
Experience:
* Multimodal: 1 year (required)
* Air Freight: 1 year (required)
* Sea Freight: 1 year (required)
* Road Freight: 1 year (required)
* CDS Custom Entries: 1 year (required)
Work Location: In person
Application deadline: 25/08/2025
Reference ID: TS46