The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers.
Responsibilities
* Lead and motivate a trained staff to provide quality service to all customers in a timely manner
* Serve as the key liaison to sales and management to ensure consistent customer satisfaction
* Provide status and service reports to recommend next steps to management
Qualifications
* Associate's degree or equivalent experience
* 3+ years' of experience either in technical support or management
* Excellent written and verbal communication skills