Pontoon is seeking a Customer Journey Manager to lead the design and optimization of customer journeys in a hybrid work setting in Warwick. This role focuses on enhancing customer experiences by mapping and analyzing customer interactions across services.
The ideal candidate will have proven experience in customer journey management and service design, with excellent stakeholder engagement skills. Responsibilities include identifying pain points, leading initiatives for improvement, and collaborating across teams to implement changes.
Join Pontoon to make a significant impact on customer satisfaction and operational effectiveness.
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