Job Description
Customer Service and Administration Specialist
This business is a growing travel company that are doing exceptionally well. They sell worldwide tailormade holidays and being part of a wider travel group makes them a particularly exciting team to be part of. They are growing and need more help in their customer service team.
Your main role is to ensure our clients’ customers enjoy a smooth travel experience. You'll handle post-booking questions, assist with changes, and keep plans updated. Your focus will be on delivering exceptional service and maintaining our client's high standards.
Customer Service and Administration Specialist – What will I be doing?
1. You will be spending a lot of the time working on flight changes using Travelport/ Galileo
2. Customer Service: Address post-booking inquiries promptly and effectively, serving as the main contact for customer issues.
3. Booking Management: Enter bookings accurately and update files as needed.
4. Change Management: Handle modifications and cancellations efficiently, minimizing inconvenience for customers.
5. Payment Processing: Securely process customer payments with precision.
6. Schedule Coordination: Manage and communicate schedule changes, rebooking as necessary.
7. Ticketing and Documentation: Issue correct and complete tr...