Salary: £26,000 - £29,000 per annum (40 hours per week)
Location: Our office in Harlow, Essex. (Due to the nature of the role and the on call rota you must live within 30 minutes of the site)
Working hours - Full time shift patterns:
Week 1 - 07.00 - 16.00
Week 2 - 09.30 - 18.30
If you have a maintenance background, we can provide the training and support to gain the qualifications needed to be successful in this role.
It is highly desirable, but not essential, to hold a Passenger Carrying Vehicle (PCV) licence.
About the role:
To provide front-line support services to Motability, Warwick House and Stadium Way ensuring high levels of customer service.The role is a diverse role with an ever-changing environment, workload and demand so the ability to work under pressure and with a variety of priorities is essential.
As part of this role there is a requirement to work out of hours, in the evening, weekends and bank holidays as required, In addition you will be on call 24 hours a day on a 4-weekly rota.
What you will be doing:
Helpdesk and Building Management System (BMS) Usage
* Use the Helpdesk system to monitor, input, respond and react to jobs logged.
* Utilise the BMS to control and adapt settings of the heating, ventilation, and air conditioning (HVAC) system. Identify and act on fault alerts within the system and identify the correct course of remedial action.
* Be the main point of contact for any plant room issues. Take and record monthly utility readings.
Vehicles and Driving Duties
* Safely drive the company minibus when required.
* In accordance with the departments pre planned maintenance schedule, co-ordinate the MOTs, servicing, Road Fund License applications and tail lift services for the company vehicles.
* Keep the pool vehicles and minibus in good condition to ensure roadworthiness. Record mileage, maintain logbook records. Prepare and maintain user guides for all company pool cars.
* Prepare Motability Foundation vehicles for end of lease return in a timely fashion and as to limit any penalties.
* Receive in from suppliers and provide handover of hire vehicles and pool cars to staff including instructions on safe use and record damage, fuel levels etc.
Maintenance and Health and Safety Duties
* Provide light maintenance as applicable.
* Ensure that all access and egress areas are kept clear and risk free.
* Provide retrieval, storage, and distribution of items to and from our storage locations.
* Ensure that all health and safety paperwork and logbooks are maintained.
* Conduct Health and Safety Walk Rounds for all new starters.
* Provide management information in line with the PUWER regulations.
* Move, relocate, and reassemble meeting room furniture to suit desired layouts.
* Perform PAT testing and update records accordingly.
* Perform Health and Safety inspections.
* Assist with reporting, risk assessment writing and fixed assets records.
* Undertake the Warwick House weekly fire alarm tests and associated paperwork.
* Undertake electrical testing, life safety system inspections (Alarms, FFE & EL), LCoP L8 Water monitoring, fire equipment monitoring and update records accordingly.
* Assist with employee workplace adjustment process ensuring that the best solution is reached.
* Act as the assistant to the Lead Fire Marshal during drills and evacuations, in their absence take on this role.
* Complete daily walk rounds ensuring any faults are logged, and remedial action taken.
* Assist in the management of the COSHH registers on site.
* In line with procedures and policies, control contractors working on site ensuring security, safety, and compliance.
* As needed complete homeworking assessments, home visits and assessment checks for those staff on a blended working agreement.
* Check the condition of the Warwick House roof in line with PPM ensuring correct safety process is followed.
* Undertake working at height duties in line with the Motability Foundations risk assessment and PASMA tower training.
* Complete actions assigned through the legislation compliance system.
Audio Visual and Technical Support
* Be the first point of contact for any Audio-Visual queries, trouble shoot the system and resolve any issues.
* Design, arrange and deliver training for end users on how to use the equipment.
Security and Disaster Recovery Duties
* As required program the pass control cards for staff.
* Undertake the new starter and leaver process.
* Utilise the organisations CCTV system as appropriate in accordance with the security policy.
* Act as a key holder in the opening of the building daily.
* On a roster basis, act as a key holder for alarm activation call outs during the working week, out of hours and at weekends including public holidays.
* Investigate any potential security issues that may occur during the day.
* Play a vital role in the recovery of the business in case of service failure or systems loss.
Your experience:
Essential:
* Educated to GCSE Level or equivalent including English and Maths.
* Full Clean Driving Licence.
* Light maintenance experience, ideally with good knowledge of building management services
* Good knowledge of vehicles.
* Good MS Office suite skills -Word, Excel, Outlook.
Desirable:
* IOSH Working Safely trained.
* PAT certificated.
* PASMA trained.
* DSE assessor
* Advanced driving course.
* Passenger Carrying Vehicle (PCV) licence holder.
* Experience of CAFM or other FM based Helpdesk systems.
* Experience of working in a FM office environment.
️ WHAT MOTABILITY CAN OFFER YOU ️
A career with Motability can offer you so much more than earning potential. We pride ourselves in offering some fantastic benefits and a culture to match, some of which includes;
Holiday – 26 Days + 8 Bank Holidays, increasing to 28 days after 5 years’ service
️ Health and Wellbeing – We offer private health care with BUPA alongside an Employee Assistance Programme, eye tests, flu vaccinations, enhanced sick pay and discounted corporate gym membership. We take your physical AND Mental Health seriously, with our dedicated mental health first aiders you will have support and understanding from your colleagues.
Family Friendly – We offer enhanced Parental Leave inclusive of Adoption Pay and we understand that families require flexibility, we provide time off for dependants, flexible working hours and the option to work from home. Life Assurance is 4 x your salary.
Diversity and Inclusion - We value everyone’s unique qualities and celebrate having a diverse and inclusive culture where everyone feels safe to be their authentic selves, no matter their age, ethnicity, religion, gender identity, sexual orientation, disability status, neurodiversity or otherwise. This is embedded in to our values and we celebrate our differences and create awareness throughout the year.
Celebrating Success – We love to recognise people that go above and beyond with our Spotlight Award as well as having team celebrations and social events throughout the year.
️ Our culture - In the Motability office we “dress for our day”, it’s an incredibly welcoming and inclusive environment where we look to support your career, we offer a mini bus service from Harlow Town centre and station for those using public transport to reach us and there are plenty of free hot beverages for when you arrive.
Pension – Up to 15%, inclusive of a 10% non-contributory addition and Motability matching your contributions up to 5%.
How to find out more?
To find out more regarding the vacancy and for the full job description, please contact our Talent Team at: recruitment@motabilityfoundation.org.uk
Here at Motability Foundation, we embrace and value Equity, Diversity and Inclusion which means bringing your full self to work. We encourage and welcome all applications, regardless of age, gender identity, ethnicity, religion, sexual orientation or disability.
We are a disability confident employer, so please do make us aware of any reasonable adjustments you might need throughout both the recruitment process and to work with us.
We are committed to offering to interview every applicant with a disability who meets the minimum criteria for the role. Please tick the relevant box when filling out your application.
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