Contract Permanent - Full Time Working Hours 37 hours - Monday to Friday Location Newforge Lane, Belfast Salary Up to £28,500 depending on experience, with progression opportunities up to £31,000 for Senior roles, plus up to 10% annual bonus. Our Rewards; Up to 10% Annual Bonus Annual Cost of Living Review 25 Days Holiday per year 11 stats and opportunity to buy more holidays Family Friendly Policies Enhanced Maternity and Paternity Pay Health Care Sick Pay Your new opportunity We have exciting opportunities for skilled specialists to join our award-winning teams. As a Customer Accounts Specialist, youll work within a high-performing team to support domestic customers who are experiencing difficulties paying their energy bills. Youll negotiate tailored repayment options, and deliver empathetic, solution-focused support. This is a fast-paced, customer-centric role involving: Proactive engagement via inbound and outbound calls Listening actively and acknowledging customer concerns Offering suitable solutions and setting clear expectations Collaborating with internal teams and third-party agencies Supporting vulnerable customers in line with regulatory requirements Were looking for candidates who thrive in dynamic environments, demonstrate resilience and empathy, and are passionate about helping customers. What you'll need Experience handling difficult conversations in a fast-paced, target-driven environment Strong resilience, empathy, and adaptability Excellent written and verbal communication skills Strong negotiation skills Proficiency in Microsoft Outlook and multi-channel communications If you are enthusiastic about this role but dont meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent were looking for. Learning & Development; Career Progression and Development - Almost 100% of our promotions are from within the organisation Wellbeing Fund - to be used towards anything that energises you from Gym membership to Reflexology Mentoring Scheme Virtual Gym Membership Social Opportunities; Sports and Social Club Allyship@work Women's Network Green Team Volunteering days and more 87% of employees would recommend Energia Group to friends and family as a great place to work! You will be joining a team where our company values of Trustworthy, Dynamic, Resourceful and Community Focussed are at the heart of all our efforts You will have a variety of development opportunities available including internal L&D courses, mentoring, external networking, year-round learning and support for professional subscriptions We also offer an annual Bonus of up to 10%, an award-winning wellbeing programme including a counselling service, sports and social clubs, a Wellbeing Fund to be used towards anything that energises you, generous holiday allowance with opportunity to buy more and Health Cash Plans. Does Energy Move You? APPLY NOW Skills: Customer Service Negotiation Communication (Verbal And Written)