Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position of Contracts Manager
Job Title: Contract Manager
Reporting to: Operations Manager
Salary: DOE
Based: At a regional prestigious sports stadium in Sheffield S2
Our client was founded in 2000, the company has grown to service customer accounts throughout the Yorkshire Region and surrounding areas. Offering Contract Cleaning, Washroom Services, Pest control including all consumables, a full window cleaning service with one-off builders cleans support services – services that help business save money and manage their business risks.
Job summary:
To perform as a member of the Operational team to retain and drive business from existing customer accounts.
Key accountabilities:
* Manage the contracts and workforce to the highest standards as assigned by the OM
* Attain excellent or at the very least good on all audit card visits
* Managing a portfolio of clients based on number of contracts, value and number of employees
* Ensure adequate cover for sickness, holiday cover and any absence are implemented
* If no cover is in place the CM will be responsible to cover any specific cleaner in person
* The CM visits the cleaning team at every customer site at least three times a month
* CM carries out audits periodically to check on quality standards at clients premises
* Ensure we are exceeding the clients expectations
* Recruiting and training of new staff from cleaners through to Supervisors
* Provision of timely weekly/monthly contract management reports and information as required
* Ensure the quality systems and customer sign off (audit cards) and all paperwork including timesheets are returned to HQ within the agreed timescales
* The ability to manage special projects like horse race meetings, football events, outdoor events
* Must carry out checks and audits of allocation of stock at customers premises
* Develop and champion a truly customer focused culture, standards and passion
* Ensure prompt and accurate completion of all related requests by customers
* Ensure that all systems workflow procedures and processes are followed
* Research and resolve client issues and implement solutions working with the Operations Manager and Directors of the company
* Escalate all serious issues to Senior Management at the earliest possible opportunity
* Ensure that excellent communication of our goals and strategies is a characteristic of daily life in order to drive the performance of the business
* Identify the corporate image that will ensure the business has a quality individual yet dynamic image in order to achieve clear market leadership, with a positive customer perception
* Co-ordinate operational activities with the other Contract Managers and Operation team players
* Maintain and regularly update customer files with new and relevant information
* Utilize contract management information to track potential issues and changes with clients and industry
* Understand and maintain current knowledge on the company’s products, services, features and applications for services and systems
Other details
Ensure full compliance with key practices and business standards
Health & Safety
Full clean driving licence
Risk Management
Client confidentiality
Working to agreed customer contract obligations
Meet and exceed Portfolio revenues and profit margins
Accurately process wages, holidays and sickness business data
Investigate and problem solve any financial issues within your contracts
Ensure that the desired standards of consistency, fairness and honesty are adhered to in all personnel situations and develop the appropriate culture
Provide leadership/example in the drive to train, manage and develop the team’s skills and competencies lead the selection of the right people into the right positions to achieve and exceed objectives, and also with a view to long-term succession planning
All emails are responded to by close of business every day
Continuous innovative approach to systems and new ways of working
Experience required:
The proven ability to meet goals within budgeted resources and developing strategies within own portfolio, territory, sector or market
Experienced operational professional managing staff at all levels
At least three years of B2B experience within the cleaning industry
Excellent verbal and written communication skills
Ability to build and develop successful long term relationships with customers, other teams and departments
Strong people management skills, with the ability to focus and guide others in accomplishing work objectives
Proven track record of developing and implementing an innovative customer approach
Ability to work within a multi-cultural environment and with all levels of the organisation
Project management skills and experience
Demonstrated problem solving skills and experience
Excellent verbal, written, excel/power point and communication skills
Package and further details:
Petrol Allowance: for travelling between the sites based in S2 and S4 of Sheffield
Hours : 40 hours a week with Lieu time need to be available to work weekends
Package : Bupa, 3% pension contribution, 25 days holiday plus stats