Details
Reference number
430536
Salary
£44,447 - £51,528
National: £44,447 - £46,547; Inner London: £50,044 - £51,528
A Civil Service Pension with an employer contribution of 28.97%
GBP
Job grade
Senior Executive Officer
Contract type
Permanent
Business area
DWP - Counter Fraud, Compliance and Debt - Debt Management
Type of role
Debt Management
Investigation
Operational Delivery
Working pattern
Flexible working, Full-time, Job share, Part-time
Number of jobs available
3
Contents
* Location
* About the job
* Benefits
* Things you need to know
* Apply and further information
Location
Barnsley, Birmingham, Blackpool, Bradford, Corby, Coventry, Dudley, Glasgow, Harrow, Inverness, Pontypridd, Salford, Stornoway, Sunderland, Taunton
About the job
Job summary
This is an exciting opportunity to help shape, develop and deliver the future of operational service delivery in Debt Management.
As a Senior Change Manger for Debt Management (DM), you will be responsible for the end-to-end delivery of change in a fast-paced environment. You will lead a team of change managers responsible for delivering a number of High-Profile Change initiatives, aimed to support Debt Managements delivery model, in line with business priorities and strategic objectives.
Working on projects and programs, that impact on colleagues and customers. Collaborating with key stakeholders (both internal and external) to support the successful implementation and adoption of change across the department.
Job description
As a Senior Change Manager, you can expect to be involved in a range of the following:
* Take a leading role in key project changes – ensuring DM strategies are aligned within the design.
* Ensuring each change successfully managed through the change process and governance.
* Developing and implementing delivery plans and communication strategies.
* Looking beyond delivery where appropriate (post implementation reviews to be designed into process) and ensuring lessons learned, shared and implemented.
* Work closely with stakeholders - co-operating with those proposing change and being open minded and flexible to meet the change needs.
* Ensuring appropriate strategies adhered to – for example, striving to ensure full automation is very much part of the design solution.
* Looking to innovate whenever and wherever possible.
* Provide constructive feedback on changes raised through the change control process.
* Line management responsibility for a team of Change Managers – including effective delegation whilst maintaining support and knowledge of what is being delivered.
* Ensuring the team have knowledge and confidence to be redeployed across tasks at short notice.
* Consider ways to implement and adapt to change in own role.
* Embed successful change and performance activities through sharing best practice.
* Provide focus and energy to drive activities forward and motivating self and others.
* Ensure colleagues are kept fully informed and up-to-date on business priorities and new developments.
* Ensure knowledge, skills and best practice is shared across the team.
* Provide honest appropriate and regular feedback.
* Required to travel regularly with overnight stays.
Person specification
Key Criteria
What we are looking for in our Senior Change Manager:
* Effectively manage Change/Projects from initiation to delivery, ensuring clear planning, stakeholder engagement, timely execution, and continuous improvement through lessons learned and best practice sharing.
* Have the ability to investigate and analyse complex problems and issues breaking them down into manageable pieces and drive resolutions at pace.
* Produce clear, concise proposals and information packs, which provide context to the data, outlining benefits, risks and recommendations.
* Able to present impacts and recommendations in a non-technical format that can be easily understood by stakeholders.
* Experience and knowledge of leading diverse teams through effective coaching and mentoring to improve service delivery.
* Ability to work collaboratively with stakeholders at all levels, engaging and building trust.
Behaviours
We'll assess you against these behaviours during the selection process:
* Changing and Improving
* Delivering at Pace
* Making Effective Decisions
* Seeing the Big Picture
Benefits
Alongside your salary of £44,447, Department for Work and Pensions contributes £12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
DWP have a broad benefits package built around your work-life balance which includes:
* Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
* Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
* Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
* Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
* Family friendly policies including enhanced maternity and shared parental leave pay after 1 year's continuous service.
* Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
* An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women's Network, National Race Network, National Disability Network (THRIVE) and many more.
Things you need to know
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
Stage 1 - Application and Sift
As part of the application process, you will be required to complete a personal statement that addresses all key criteria of the role. In no more than 1250 words, please detail the relevant skills and experience you can bring to the position. Ensure you refer to both the job description and the person specification details provided above when presenting your evidence.
When completing your statement of suitability, please read and understand the Key Criteria thoroughly, as this is what your written evidence will assessed against. Your layout is entirely your preference; you may choose narrative, bullets, etc
You may choose to address each criteria separately, however, one narrative example may cover and evidence several key criteria. You may not be able to meet all the key criteria, but please ensure you: Evidence the key personal requirements; what have you done that's relatable to the requirements? You don't have to explain the whole process, just what you have done and the skills, experience you have used.
Further details around what this will entail are listed on the application form.
You will also be asked to complete a CV with details of your education, professional qualifications and full employment history. Your CV will not be formally assessed so please put the main evidence of your skills into your personal statement. Your CV will be used to add context to your personal statement.
If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all DCS candidates who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.
However, in the event we don't receive a high number of applications we may not undertake a sift and progress all candidates to interview.
**Please note the closing date for your full application is 23:55 on 14/10/2025.
The Sift is scheduled to be held between 20/10/2025 to 24/10/2025 These dates made be subject to change.
Stage 2 - Interview
Those who pass the Written Application Sift with the required score will be invited to a blended interview and will receive an electronic notification to your Civil Service Jobs account.
The interviews will be conducted face to face. Where possible the interviews will potentially take place at some of the locations listed in the Candidate Pack (slide 2), however candidates may be expected to travel to an alternative location as required. If you require any reasonable adjustments to attend a face-to-face interview, please ensure you state those on your application form when asked to do so.
Interviews are scheduled to take place between 10/11/2025 and 14/11/2025, please note that these dates are only indicative at this stage and could be subject to change. Interviews will be scheduled Monday to Friday, between 09:00 to 17:00.
Communications will be electronic, SMS or by telephone therefore it is important that you check your Civil Service Jobs account regularly, as well as your spam/junk email folder. Telephone calls may show as a withheld number, it is important that you answer so that your interview can be confirmed. If you would like to opt out of SMS messages, please email CFCD..GOV.UK
As part of our commitment to improving the candidate experience, you may be contacted during the recruitment process to provide feedback.
Preparing for the interview
The interview will take place face to face and will last for approximately 45 minutes where you will be asked a mixture of Behavioural and Strength questions. A blended interview aims to be more of a conversation at interview offering a more inclusive approach. The Strength and Behaviour based questioning explores what the candidate can and has done, but also their potential.
Behaviours
You will be assessed against the Civil Service Behaviours listed above at Level 3, and looking for work-based examples in your answers.
An example of a Behavioural question would be "Tell me about a time when you've had to deal with a difficult customer."
It may help to use one or more examples of a piece of work you have completed or a situation you have been in and use the WHO or STAR model to explain:
* WHO - What it was, How you approached the work/situation and what the Outcomes were, what did you achieve? or
* STAR- What was the Situation? What were the Tasks? What Action did you take? What were the Results of your actions?
Strengths
It is difficult to prepare for strength type questions. However, you can think through your answers, focus on your achievements and aspects you enjoy and decide how these can be applied in the organisation and role.
While strengths questions are shorter and we do not expect a full STAR response, the panel is interested in your first reaction to the question and information or reasoning to support this.
If you withdraw your application at any stage, it will not be progressed any further.
Stage 3 – Offer
Once all interviews have been completed, candidates will be notified of the outcome by email. Offers will be made in strict merit order to the highest scoring candidate first.
The successful candidate(s) will be notified of a start date following successful security checks, which is likely to be during January/February 2026.
Please note:
* If you are offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances*.
* If we make an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list.
* Note: exceptional circumstances could be when a candidate has requested a contractual part time working pattern and this pattern cannot be accommodated in the initial role offered, or in cases of serious ill health.
Important information.
VISA
For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed.
Candidate pack
It is important that you take time to read the candidate pack which can be found at the bottom of this job advert. This provides further information about the role and working in DWP.
Location
You should only apply for suitable posts where you can travel to and from your home office location daily within a reasonable time.
Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed.
Hybrid working
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. Hybrid working will not commence until any training and consolidation period has been successfully completed.
Working pattern
Part-time, part-year, term-time compressed hours and job-sharing working patterns within working hours will be considered but must meet business needs. We will do our best to let people with existing part time contracts retain their contracted hours provided they are in line with current business needs. Please note that successful candidates with agreed alternative working patterns will be required to work full time for specific periods to complete all training and consolidation.
Hours of work
The full-time working week in DWP is 37 hours. You may be required to work at any time between the hours of:
* 7:45am and 8:00pm on any day between Monday to Friday, and
* 8:45am to 5:00pm on Saturday.
Managers will agree working patterns with successful applicants within these business hours and review these as appropriate. You will be given advance notice of your personal schedule.
Further Information
At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
Find out more about working for DWP on the DWP Careers Hub.
Reserve List
A reserve list may be held for a period of 3 months from which further appointments can be made.
If you are placed on a reserve list but we cannot immediately offer you a post, please note:
* If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health).
* If DWP makes an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list.
Disability Confident Scheme
If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.
Reasonable Adjustments
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via as soon as possible before the closing date to discuss your needs.
Complete the "Reasonable Adjustments" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Integrity, plagiarism, Civil Service Principles and the use of Artificial Intelligence (AI)
The Civil Service values honesty and integrity and expects all candidates to abide by these principles.
Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words.
Examples of plagiarism can include:
* Presenting the work, ideas and experience of others as your own
* Copying content or answers from an online or published source that is not your own
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Disclosure and Barring Service and Internal Fraud Database Checks
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre- stating the job reference number in the subject heading.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
If successful and transferring from another Government Department, a criminal record check will be carried out.
Important
New entrants are expected to join on the minimum of the pay band.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. If you are a current employee and are successful you must be able to be released from your current post within four weeks.
Those on protected TUPE/ COSoP terms and conditions applying on promotion or voluntary permanent level move will adopt DWP's Terms and Conditions and this may have a different impact on pay and allowances. Please review this prior to acceptance of a role.
Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Accepting a post will be taken to mean acceptance of revised terms & conditions.
Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
* Name : CFCD Recruitment Team
* Email :
Recruitment team
* Email :
Further information
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR..GOV.UK.
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.