Job Description
Honeycomb is delighted to partner with a Global Training & Consultancy firm to recruit for a Client Services Manager to join their high performing team based in Befast. The role is full time, permanent and remote working. It is an important role for the company as it is the first point of contact for clients through a number of communication portals.
The Client
Our client is a Global Training & Consultancy business that operates within the Cybersecurity network. They partner will businesses throughout the globe to deliver bespoke training and offer consultancy services on security architectural framework.
The Role
The Client Services Manager will be the main point of contact for all client inquires, covering phone, email, LinkedIn and website. Typical duties will include:
Customer Management & Support
1. Organising annual conferences in Ireland and Australia for circa 150 delegates.
2. Process all client registrations, sending course confirmations and reminders for all courses and examinations.
3. Communicate examination results to clients, instructors and the governing body.
4. Arrange any necessary visa documentation to enable clients to attend training
5. Troubleshoot issues e.g. rescheduling of courses and or exams for clients
6. Respond to In-house enquires.
7. Understand client...