Description
JOB TITLE: Executive Assistant – Unsecured Lending
LOCATION(S): Chester, Leeds, London, Manchester, Cardiff
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites mentioned above. We’re also happy to consider workplace adjustments in line with our Flexibility Works policy
What you’ll be doing
This is a critical Executive Assistant role supporting the Managing Director of Unsecured Lending within Consumer Lending at Lloyds Banking Group. As a core member of the Unsecured Lending leadership team, you’ll work in close partnership with the MD to help shape and deliver strategy, ensuring the business provides high‑quality products and services for customers while operating safely, efficiently and at pace.
Acting as a trusted partner, you’ll play a key role in setting the rhythm of the leadership team and enabling robust, timely decision‑making across a complex and fast‑moving environment. You’ll ensure the Managing Director is fully briefed and prepared for Executive, Board and external engagements, working closely with senior leaders across the business to coordinate clear, high‑quality inputs. You’ll also represent the MD in internal and external forums where required, building strong relationships and providing continuity, clarity and confidence on their behalf.
Alongside this, you’ll support effective governance and delivery across Unsecured Lending, coordinating papers, actions and follow‑ups to enable well‑informed decisions. You’ll produce impactful, high‑visibility materials for senior audiences, undertake research and analysis across a wide range of topics, and continuously look for ways to improve how the leadership team operates. This is a role for someone comfortable operating at pace, exercising strong judgement, handling sensitive matters with confidence and delivering outstanding outcomes through others.
Essential Skills
1. 5+ years experience working within unsecured lending, consumer lending or a broader financial services environment
2. Proven experience partnering with senior or executive‑level stakeholders, supporting decision‑making and influencing outcomes at pace
3. Strong judgement, with the confidence to handle sensitive matters, balance competing priorities and act as a trusted deputy when required
4. Excellent written and verbal communication skills, with experience producing high‑quality materials for senior audiences such as Executive Committees or Boards
5. Ability to operate calmly and effectively in a fast‑paced, matrixed environment, anticipating issues and driving clarity through others
Desirable Skills
6. Experience operating in an Executive Assistant, Chief of Staff or strategy role within financial services
7. Experience representing senior leaders in internal or external forums
8. Familiarity with governance frameworks, regulatory environments or risk‑led organisations
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
This is a place for you
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We offer a wide‑ranging benefits package, including:
9. A generous pension contribution of up to 15%
10. An annual performance‑related bonus
11. Share schemes including free shares
12. Benefits you can tailor to your lifestyle, such as discounted shopping
13. 30 days’ holiday, plus bank holidays
14. A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.