Assistant Facilities Manager - Canary Wharf, London - to £43k plus package (12m FTC).
A leading Facilities Management organisation is urgently seeking a Facilities coordinator / Assistant FM to join them on a major blue chip client site in London. We require a great communicator who is used to creating a five star customer experience, to work initially on a 12 month fixed term contract.
JOB SUMMARY
Reporting to the Facilities Manager (FM), the successful candidate will be assist with the day to day running of the clients flagship building in Canary Wharf (33,000 sqm). This role requires a strong focus on customer service and experience of contract management is preferable. The successful candidate shall display excellent interpersonal communication skills, maintain a professional working attitude at all times and have a proactive approach to the clients requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
?Provide consistently efficient service to the client and Tenants for the Facilities and Support Services. ?Assisting with the management of multi business services in London including: Reception, Mail Services, Porterage, Catering, and other support functions, ensuring a consistently efficient provision of the Facilities and Support Services. ?Directly manage the London cleaning and SPS contracts with focus on waste and recycling rates, plus ensuring housekeeping within in the building is kept to a high standard. ?Focusing local teams on meeting agreed KPIs, budgets and deadlines. ?Ensure services are consistently achieved in line with Scope of Service and subsequent Service Level Agreements. ?Day to day management of the helpdesk to ensure jobs are logged, managed and closed out in a timely manner Assist with managing tenants, dealing with issues or questions, access requests etc efficiently. Assist with log book management and self-assessments with the engineering on-site team, plus participate in audits as required ?Ensure the Health and Safety requirements and guidelines are observed including risk assessments for both visitors and staff. ?Management of the ATW process for vendors and tenants. ?Participate in HSE audits and ISO audits as required (14001, 50001 and 45001) ?Providing support to the Client on additional works and ad-hoc projects. ?Provide support to the PMO team for any on-site projects ?Act as a client interface during external audits, VIP visits and functions ?Control relevant FM budgets and yearly service costs for client sites located in London. ?
ESSENTIAL SKILLS include the following:
?Due to the nature of the role and the client, the candidate must have had experience within a service management sector. ?Self-motivated, disciplined in approach and prioritizing. ?Strong communication skills ?Good knowledge of Microsoft Office particularly Excel, Outlook, Word and PowerPoint. ?Good understanding of Health & Safety and Compliance requirements. ?Good understanding of the importance of Environmental Sustainability in business.
EDUCATION and EXPERIENCE
Educated to A Level Standard. IOSH certification required. Possess a good standard of written English with ability to compile detailed reports and audits. Ability to motivate and negotiate effectively with key employees, contractors, management, and client groups. Practical working knowledge of financial terms and principles. A highly motivated and ambitious individual with a strong personality to further develop. Commercial and strategic skills to ensure that P&L targets for the sites are achieved and exceeded. Must be articulate and numerate with good communication skills. Demonstrate excellent attention to detail. Be deadline focused and performance driven.
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