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Customer Service Representative, Kilwinning
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Client:
William Hill
Location:
Kilwinning, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
6cc0d1f0d553
Job Views:
8
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game. You will be responsible for:
1. Welcoming customers with a friendly face
2. Processing bets and assisting with customer queries
3. Helping customers by demonstrating how to use betting terminals
4. Building relationships with our customers and providing excellent customer service
5. Championing safer gambling at all times
6. Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
1. Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
2. Shifts are devised on a rota basis and are subject to change, including evenings and weekends
What's in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
1. Working hours: Full and part-time hours available
2. Annual Pay Review & Bonus Scheme: Your salary will be reviewed annually, with performance bonuses
3. Holiday entitlement: 28 days holiday annually (pro rata)
4. Paid birthday day off: An extra paid day off within your birthday month
5. Subsidised travel: Discounted or free Oyster card for roles based in London
6. Pension plan: Contributions matched up to 4%
7. Perks and discounts: Discounts in shops, cinemas, holidays
8. Training and development: Opportunities for career growth and internal promotion
What do you need to be successful?
1. Age 18+ (legal requirement)
2. Passion for delivering great customer service
3. Strong interpersonal and empathy skills to engage with diverse customers
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