Social network you want to login/join with:
Senior Tooling Architect - Enterprise Technology & IT Service Management, London
Client: FactSet
Location: London, United Kingdom
Job Category: Other
-
EU work permit required: Yes
Job Reference: ad46dde81ec5
Job Views: 7
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
Responsibilities
* Design and oversee the implementation of a comprehensive enterprise tooling architecture and strategy that supports ITSM, monitoring, observability, automation, and delivery management.
* Ensure that all tools integrate seamlessly with each other and with other enterprise systems.
* Develop and maintain a roadmap for enterprise tool enhancements and upgrades.
Tool Integration and Optimization
* Work collaboratively with cross-functional teams to ensure integration of tools across the Enterprise to reduce manual effort and maximise quality and productivity.
* Optimize existing tooling infrastructure to improve efficiency, reliability, and performance.
* Implement best practices, industry standards, and frameworks for configuration and usage of enterprise technology tools.
ITSM Tooling
* Design and oversee the implementation of ITSM tooling solutions that support ITIL-aligned processes.
* Ensure that ITSM tools integrate seamlessly with other enterprise tools and systems.
* Support and improve existing tooling implementation programmes.
* Develop and maintain a roadmap for ITSM tool enhancements and upgrades.
* Work collaboratively with cross-functional teams to ensure integration of ITSM tools with other essential enterprise tools (e.g., monitoring, CMDB, service desk, automation tools).
Innovation and Strategy
* Stay updated on emerging enterprise technology tools and assess their potential impact and benefit to FactSet.
* Develop strategies to leverage new tools and technologies to enhance IT service delivery and overall business operations.
* Lead proof-of-concept initiatives to evaluate new tools and drive their adoption.
Process Improvement
* Continuously improve IT and business processes through effective use of technology tooling.
* Identify opportunities to automate processes and reduce manual efforts.
* Collaborate with technology teams to ensure that tools support and enhance service delivery and business operations.
Governance and Compliance
* Establish governance frameworks to ensure consistent and compliant usage of all enterprise tools.
* Develop and implement policies and procedures for tool management and usage.
* Conduct regular audits to ensure compliance with established policies and standards.
Training and Support
* Provide training and support to technology staff on the effective use of enterprise tools.
* Serve as a subject matter expert for enterprise tools and related technologies.
Vendor Management
* Collaborate with vendors to ensure that tools meet FactSet's requirements.
* Manage vendor relationships and service-level agreements (SLAs).
* Evaluate and select new vendors and tools as needed.
Leadership and Mentoring
* Foster a culture of innovation, collaboration, and continuous improvement.
Minimum Requirements:
* Extensive experience (typically 15+ years) in enterprise technology, with a strong focus on management, effectiveness, and architecture.
* Significant experience in tooling architecture and enterprise systems.
* Proven expertise in designing, implementing, and managing a variety of enterprise tools such as ServiceNow, Splunk, Jenkins, Puppet, Grafana, and Lightstep.
* Experience with industry standard SDLCs including but not limited to Agile, Waterfall, Hybrid.
Critical Skills:
* Demonstrated ability to integrate and optimize tooling across complex IT environments.
* Excellent analytical, problem-solving, and strategic thinking skills.
* Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams.
* Exceptional organizational, communication, and interpersonal skills specific to a fast-paced, global corporate environment.
* Robust problem-solving and analytical capabilities.
* Experience in vendor management and negotiation.
* Excellent verbal and written communication skills to effectively convey change proposals, document architecture and processes, and liaise with stakeholders at all levels.
* Meticulous attention to detail to ensure accuracy and thoroughness.
Additional/Desirable:
* Strong understanding of ITSM best practices and principles; ITIL certification is preferred.
* Tooling/Technology Specific qualifications.
* Experience of managing and working with offshore teams to support day-to-day activities.
* Ability to lead and motivate cross-functional teams and influence stakeholder decision-making with data-driven insights.
* Flexibility to adapt to changing organizational requirements, technologies, and methodologies.
* Experience of integrating with other industry tooling such as Apptio, Workday, Jira, and DevOps tooling.
Education:
* A-Level or Equivalent college-level qualification.
#J-18808-Ljbffr