Aftersales Leader at Evans Halshaw Hyundai, Warrington
Location: Warrington
Salary: £35,282 basic and £49,395 OTE, with company car, pension, life assurance, single healthcare, 33 days holiday (including bank holidays), exclusive discounts on used car purchases, leasing deals, and aftersales services.
Role Overview
Our Hyundai site in Warrington is recruiting an Aftersales Leader to oversee the workshop, Service Advisors, and parts department. We seek a candidate with automotive aftersales experience, customer-focused, and committed to excellent service. The ideal candidate will be driven, commercially minded, and comfortable in a target-driven environment.
Key Responsibilities
1. Ensure warranty and repair work complies with manufacturer and company standards.
2. Maximize efficiency and profitability through labour sales, parts, and materials, assessing performance against budgets.
3. Manage accounts, budgets, and departmental costs.
4. Review pricing policies regularly and ensure compliance with legislation.
5. Lead the team by setting targets and KPIs, encouraging high performance.
6. Maintain a safe working environment, adhering to health and safety regulations.
7. Enhance customer service levels to achieve high CSI scores.
Candidate Requirements
* Experience in a target-driven environment with team leadership skills.
* Passion for exceptional customer service and customer retention.
* Proven success in managing a workshop or parts department.
* Strong business acumen.
* Knowledge of consumer and vehicle legislation.
About Lithia UK
As one of the largest automotive retailers globally, Lithia UK is committed to transforming personal transportation and delivering exceptional customer experiences. Our values include earning customers for life, continuous improvement, personal ownership, and having fun. Join us to be part of a team that embraces innovation, personal growth, and shared success.
Our Commitment to Diversity
We recognize the value of diversity and welcome applications from all backgrounds. If you have the motivation, skills, and potential, we encourage you to apply. We are an equal opportunities employer.
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